Manager Human Resources

Jennifer S. Pfister

The Woodlands, TX

Cell Phone: 504-***-****

********.*********@*****.***

Education

University of New Orleans

Master of Business Administration

December 2003

University of New Orleans

Bachelor of Science in Management

May 2001

Relevant Skills/Abilities/Accomplishments

EnerMech Mechanical Services Inc (co-employment with Insperity) Houston,

TX HR Manager February 2014

. Responsible for creating an human resources department

. Responsible for the transition from a Professional Employer Organization

(Fall 2014 target)

. Responsible for creating an employee handbook, HR policies, procedures,

and processes for the organization

. Provide HR Services and support to Executives, Managers and employees at

multiple locations across the Gulf Coast

. Manage the HR implementation for acquisitions

. Manage the semi-annual performance management and merit processes

. Provide advice and guidance to staff on all aspects of employee

relations, HR policy and procedures, training and development

. Administer all US Benefits Plans including annual open enrollment

process, managing broker relationships, outsourcing administrators and

payroll

. Manage all aspects of recruitment including staffing logistics,

background checks, new employee orientation, immigration and relocation

. Manage the On and Off Boarding processes

. Facilitate Harassment Training for all employees

. Provide backup for the processing of payroll on a bi-weekly and semi-

monthly basis

. Responsible for the HR budget

. Manage relationships with outsourcing vendors

RenRe North America Employee Services Inc., The Woodlands, TX HR Manager

March 2012-December 2013

. Provided HR Services and support to Executives, Managers and employees,

(to include traders, meteorologist, scientist, and shared services staff)

at multiple locations across the United States

. Provided advice and guidance to staff on all aspects of employee

relations, performance management, HR policy and procedures, training and

development

. Administered all US Benefits Plans including annual open enrollment

process, managing broker relationship, outsourcing administrators and

payroll

. Managed all aspects of recruitment including staffing logistics,

background checks, new employee orientation, immigration and relocation

. Partnered with Global HR Managers on strategy to promote best practices

. Managed the On and Off Boarding processes

. Provided due diligence and transition assistance during acquisition

. Facilitated Harassment Training for all employees

. Provided backup for the processing of payroll on a monthly basis

. Responsible for the HR budget

. Managed relationships with outsourcing vendors

Bashaw & Atherton, Houston, TX Consultant

July 2011 - February 2012

. Responsible for planning and coordinating a 401(k) event regarding 401(k)

Plan Fee Disclosure for plan participants and plan sponsors. Coordinated

speakers from the Department of Labor, JP Morgan, Great West Retirement,

DALBAR, and Fidelity Investments. As a result of the planning, over 100

Human Resource and Benefits professionals attended the event.

. Responsible for the online benefits enrollment implementation for clients

using bswift software

. Updated job descriptions, service level agreements for individual and

401(k) clients

. Wrote corporate incentive plan document

. Advised clients on HR related issues

Qivliq LLC, Herndon, Virginia HR Manager

March 2007 - July 2011

. Provided HR services and support to Executives, Managers and employees at

multiple locations across the United States for eight (8) separate

companies totally approximately 1200 employees in the government

contracting industry

. Responsible for the supervision of 3 Senior Human Resources Business

Partners

. Managed the Performance Management process, Compensation Plan, Open

Enrollment, On-Boarding process, Company Sponsored Training and Education

Programs, and Employee Relations

. Provided HR metrics to executive management on an as needed basis

. Facilitated Manager/Supervisor training

. Participated on Transition Team (Business Process) for aligning four (4)

companies under a common management platform

. Developed content for the Sharepoint (intranet) site for the Human

Resources and the content for the site for the aligning of the companies

under the common management platform

. Responsible for supporting the Deltek Costpoint implementation

. Participated on a team to revise the employee handbook

. Developed point of contact matrix for the HR group in order to elevate

the level of service to our clients

. Successfully conducted multiple restructures of the organizations

. Skilled in conducting investigations of employee relations matters

Willmott & Associates, Ashburn, Virginia Contract HR Generalist

August 2006 - Dec 2006

Howard Hughes Medical Institute

. Provided generalist HR duties in a biomedical research campus during

start-up operations

. Recruited operations staff and scientific staff and also updated the

applicant tracking system

. Responsible for new hire orientations including benefits orientation

. Processed new hires into PeopleSoft

. Responsible for the Job Hazard Analysis project where each job in the

operations organization as well as the scientific organization is being

reviewed for hazards

. Responsible for the staffing matrix which tracked new hires, budgeted

start dates and salaries and actual start dates and salaries as well as

salary ranges and salary grades

e-Security, Inc./Novell, Vienna, Virginia Contract HR Generalist

April 2006 - July 2006

. Provided generalist HR services to the corporation during the acquisition

of e-Security, Inc. by Novell

. Provided support to the executive staff of e-Security, Inc. and the

corporate human resources department of Novell during the due diligence

process

. Responsible for the termination of e-Security, Inc. employees who were

not offered positions with Novell

. Administered employee benefits during the acquisition process

. Responsible for the timely and accurate processing of payroll

Practical Personnel Solutions, Baton Rouge, Louisiana Consultant

November 2005 - July 2006

. Responsible for the implementation of a Performance Management Process

for an oil refinery, including an Internet based Performance Appraisal

System, Ranker Training, and Compensation recommendations

. Prepared Internet based Performance Appraisal system for use by managers

and supervisors

. Designed training materials for Internet based Performance System and

Ranker training

. Co-facilitator in training of managers and supervisors in the Performance

Management Process

. Conducted formal investigation into underlying issues with union

employees in the refinery laboratory which are preventing the laboratory

from accepting a new strategic vision

Louisiana Heart Center, Chalmette, Louisiana HR Manager

March 2004-October 2004

. Provided generalist HR services to the cardiology practice by

facilitating timely hiring of professionals, participating in formal

corrective action of hourly employees and guiding the discharge of

employees

. Responsible for revising the employee handbook and updating employee job

descriptions

. Administered employee benefits

. Ensured compliance with all applicable employment laws

. Implemented new procedures and policies for the practice

. Public Relations duties

. Responsible for corporate communications

Valero Energy Corporation / Orion Refining, Norco, Louisiana HR Advisor

July 2001-December 2003

. Provided generalist HR services to the refinery by facilitating timely

hiring of professionals, participating in formal corrective action of

hourly employees, guiding the discharge of employees and conducting

formal investigations of harassment.

. Project Manager for the Performance Management, Ranking, and Merit

Planning Process. Coordinated Performance Impact Training (Internet based

Performance Appraisal system), Ranker Training and established as the

resident expert on the Performance Impact system. Designed the merit

planning process and disks for the 2002 and 2003 cycle. The disk

contained the necessary information for the Department Managers to

allocate their merit budgets for their respective departments.

. HR Budget steward and expense plan coordinator. Developed the 2002 and

2003 budget for the HR department and monitored expenses on a monthly

basis. Supported other departments by assembling personnel cost

information necessary for them to develop budgets. Used the Internet and

one personal referral to avoid a 25% recruiter fee for two new hires.

Served on the HR Team that developed a Voluntary Leave of Absence Policy

and a Voluntary Reduced Workweek Policy as options to reduce expenses

without incurring a lay-off.

. Co-facilitated the HR Strategic Planning Meeting where all department

managers participated in a day long process to determine the priorities

for HR in order to retain staff.

. HR Advisor to the Intranet Coordinators and continue to support the

Information Services Project Managers regarding implementation, growth,

and content strategies for the Orion Intranet Site. The HR website was

the most visited of any of the Departmental websites.

. Recruited and mentored a HR Intern from Southeastern Louisiana

University.

. Coordinated a competitive survey on wages for hourly employees that lead

to a general increase for all hourly employees.

. Served on the HR Team that revised the Military Leave of Absence Policy

and Education Assistance Policy.

. Implemented the Internet based reference checking process, which is

integrated into the hiring process and managed by the administrative

staff. By using this tool two candidates were identified as

misrepresenting their academic credentials and subsequently were not

hired.

. Recommended using SECON Internet site to generate the random selection

for Drug Testing. This improved the confidence in the selection process

and relieved Information Services from being responsible for maintaining

their random generator program.

. Developed, populated, and maintain a disciplinary log to help ensure

fairness and consistency in the disciplinary process.

. Provided support to the 2004 United Way Campaign and the Campaign

Coordinators. Responsible for ensuring that all contribution cards were

returned by the deadline and the entering of the employee contributions

into the computer system. Responsible for the reporting of the daily

contributions to the Refinery Manager and the United Way Campaign

Coordinators. Lead a committee of 30 volunteers for the refinery campaign

and ensuring that all related employee events were successful. Employee

contributions for the 2004 United Way Campaign were $300,000.

. Published the refinery newsletter on a monthly basis.

. Coordinated the efforts for the Children's Charity Nominations. Arranged

for the nominees to speak to the committee and helped coordinate the

effort for the presentation of the awards.

Computer Experience

Word, Excel, Powerpoint, Outlook, Performance Impact Workplace, Peoplesoft,

SAP, Ceridian, ADP, Deltek Costpoint, Sharepoint, bswift, Ultipro, Paychex,

Staffcare, Successfactors, Navision, Insperity

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