Legal Service Assistant

LATONIA M. GOLDSMITH

**** *. **. ********, ***. * Phone: 773-***-****

Chicago, IL 60615 Email: ********@*******.***

Office/Legal Assistant

Dependable professional with seven years of diverse experience seeking new

challenge to apply dynamic skill sets, strong work ethic, and well-honed

leadership abilities to an administrative support role. Computer

proficient, with experience using MS Windows, Office, Lexis Nexis, Westlaw,

and PACER. Able to multi-task with ease in a high-pressure, time-sensitive

environment, with a meticulous attention to detail. Strong critical

thinking skills, a sharp customer focus, and a proven ability to positively

impact overall office performance. Consistently received bonuses for

attaining and exceeding established goals. Certified Notary Public.

Organizational Skills[pic]

. Performed a variety of administrative support tasks in a busy office,

including answering telephones

. Updated and maintained computerized and manual records in a timely

and accurate fashion

. Prepared pleadings, notices, complaints, summons, and affidavits in

accordance with requirements

. Maintained confidentiality of personal and sensitive client/employee

information

. Scheduled meetings, hearings and appointments, effectively managing

an overall calendar

. Maintained daily and weekly attendance logs for staff members,

submitting routine reports as required

. Planned and coordinated promotional and customer service events

Communication Skills[pic]

. Interacted with individuals from a diverse range of backgrounds and

personalities, with the ability to quickly establish rapport in a

stressful situation

. Fairly and swiftly resolved conflict and assisted customers with

negotiating payment plans

. Applied active listening to fully understand the position of the other

party, to include unspoken needs

. Carefully and thoroughly documented data in reports and prepare

correspondence

. Worked effectively in a team environment, applying flexibility and a

collaborative approach to ensuring that organizational goals and

objectives are consistently met

Analytical Skills[pic]

. Conducted legal research using legal journals, law library, the

Internet, and government resources

. Demonstrated a sharp eye for detail in reviewing and verifying

information

. Applied sound judgment to making decisions and a proactive approach

to solving problems

. Worked quickly in a rapidly changing work setting, employing the most

appropriate solution possible based on the available information

. Found creative solutions to unique situations while adhering to

policy and protocol

Work History

[pic]

SHAKE THE WEIGHT NUTRITION, Assistant Manager, Alsip, IL 2013 -

Present

UNIVERSITY OF CHICAGO WOODLAWN CHARTER SCHOOL, Office Assistant, Chicago,

IL 2012 - 2013

LAW OFFICES OF RICHARDSON, MACKOFF, AND WEINUM, Legal Assistant, Chicago,

IL 2010 - 2012

HEARTLAND ALLIANCE/HOPE ORGANIZATION, Administrative Assistant, Chicago, IL

2010 - 2010

CONSUMER PORTFOLIO, Collector, Westchester, IL 2007 - 2009

Education & Training

[pic]

Bachelor of Science in Business Management (In Progress)

Associate of Applied Science in Paralegal Studies

Kaplan University, Chicago, IL

Certificate in Conflict Resolution and Mediation

Contact this candidate