Customer Service Years Experience
Resume:
ROBERT D. EASTMAN
Erie, PA *6510
Email: **.********@*******.***
OBJECTIVE: Seeking a challenging and responsible position where experience, training and
education will be immediately and profitably utilized.
WORK HISTORY:
03/2013 – present MONRO, 4048 Buffalo Rd., Erie, 16510 814-***-****
Assistant Manager/Inspection Mechanic
Responsible for inspecting and repairing all makes and models of vehicles. Multiple days a week
running office counter, setting appointments, billing out customers, purchase
outside parts and keep a tight portfolio of receipts and purchase orders. The use of
Alldata to diagnose in depth repairs. I am familiar with all phases of this industry
from aligning and selling tires, to heavy engine repair. Additionally, customer
service is a large portion of my job; assuring customers are comfortable with the
diagnosis and estimate of their repairs.
09/2012 – 02/2013 Meineke, 2536 W. 26th St., Erie, PA 16506 814-***-****
Inspection and General Mechanic
Inspect and repair vehicles of all makes and models.
1998 – 2012 Randy’s Auto, 2206 Buffalo Rd., Erie, PA 16510 814-***-****
Inspection and General Mechanic
Inspect and repair vehicles of all makes and models. Assisted in day to day operations of family
business including cash drawer, invoicing and customer service. I am proficient
with both Mitchell and Alldata computer programs which assist in diagnostics and
repairs of vehicles. I was also a certified state inspection mechanic and emissions
inspector.
02/2005 – 10/2005 Industrial Sales and Mfg., 2609 W. 12th St., Erie, PA 165**-***-****
Quality Control Inspector
Responsible for the first run inspection on parts via usage of gages and CMM (Computerized
Measurement Machine). Calibrated machines to measurements within .0001
limits. Distributed tolls and equipment to various employees, calibrated their tools
to assure proper blueprint specs.
09/2004 – 01/2005 Modern Industries, 613 W. 11th St., Erie, PA 16502 814-***-****
CNC Machinist/Set Up
Set up and operation of several different machines including both horizontal and vertical lathes. I
was responsible for simple edits of multiple types of programs, all forms of gages
and measurements and for reading blueprints and inspecting finished products.
10/2000 – 02/2002 North American Powder Coating, 4680 Iroquois Ave. Erie, PA 16510
Lab Tech/Laborer
Formulated and tested powder coating to specification. Performed lab tests on mini loads for
durability, thickness in mills, and color by way of calibrating on the computer.
Performed shipping and receiving tasks, including all paperwork involved.
Performed duties in all departments showing ability to be a team leader.
EDUCATION: Obtained GED in general education
CERTIFICATIONS:
03/2011 PA State Inspection License – Current (Expires 10/2017
10/2009 PA State Emissions Certification – Current (Expires 11/2015)
2000 CPR and First Aid Certifications (currently expired)
SKILLS, ACHIEVEMENTS AND QUALIFICATIONS:
Mechanic: 16 years experience
Knowledge of all forms of air tools as well as hand tools and the proper use of preferred diagnostic testing
machines; operation of manual lathe or turning rotors; familiar with books and computer research relating to
repairs and business operation such as Mitchell and Alldata; familiar with alignment machines and sale of
tires. Overall, I am good with my hands and an excellent problem solver. I have learned to become a leader
in such an atmosphere and perform tasks thoroughly. I am very customer friendly. I possess very good
computer skills (that are related to all operation of a repair facility.) I can answer multi line phone system,
set appointments, invoice customers, and provide excellent customer service by making their experience
pleasant and friendly. I keep tight records on inventory purchases and floor stock making sure not to exceed
set parameters. I am a leader and can follow any curriculum to perform my duties properly.
Hydraulic:
Familiar with hydraulic systems and the operations/repair of them.
Welding and Plasma Burning: 5 years experience
Experienced in operating a Plasma Burning tool and welding of steel using stick and mig/fluxcor in the
making of trails and plow frames/extensions. Also, welding all exhausts and auto frames.
Construction/contracting: 2 years experience
In the field of carpentry I have experience in all forms of saws, including band saws, chop saws, circular
saws, table saws and sander machines. I am useful in painting and staining all grains of wood. I have some
roof experience; I am familiar with any form of measurement, angles and mathematics. I can use
micrometers and calipers, as well as, read blue prints. I have drafting experience (two classes). I also have
some experience in concrete and excavating, jack hammers and cutting tools for cement/asphalt.
Jitney and Cranes: 2 years experience
Experience in operation of two ton overhead crane, as well as, various jitney experience in loading and
unloading tractor trailers and stocking shelving units.
**Personal and professional reference available upon request.
Contact this candidate