Customer Service Office

Lidieth Mora m.

**** ******* ****** ******* #*** . Antioch, Tennessee 37013 . 615-***-****

. *********@*****.***

Position : Bilingual Coordinator at Alliance HR Services

OBJECTIVE: I am looking for an advanced career opportunity with a serious

company. My goal is to grew up with a professional and dedicated company

who values the employees experience, loyalty and dedication. I have ample

Customer service experience; University education and Administrative job

skills that I would love to bring to the practice and share it with your

clients, team members and other associates.

PROFILE: Diligent, detail oriented -Reliable Office Assistant, with a

solid background in customer service and supervisory

duties.

Highly motivated with excellent work records

Able to type 50 60 wpm, Data entry experienced

Excels at multi-tasking in a fast-paced

environment, completing projects and tasks within time and

meeting deadlines.

Superior supervising experience, well-mannered and proficient in

various office equipment and computer programs. MS Office,

Word, Excell basics, Power Point also (On Q, Opera system)

EXPERIENCE: HAMPTON INN & SUITES, Nashville, TN 2012-2014

GSA- and Customer relations

HOTEL INDIGO WEST END,/DOWNTOWN, Nashville, TN

2010- 2011

Front Desk Agent & Director of Housekeeping Assistant

.

HILTON NASHVILLE DOWNTOWN, Nashville, TN 2001- 2010

Front Office Supervisor (2007-2010)

Front Desk Agent and Leader (2003-2007)

Room Inspector (2000-2003)

SHERATON DOWNTOWN, Nashville, TN 2000-2001

Room Inspector

GAYLORD OPRYLAND RESORT, Nashville, TN 1999-2000

Breakfast Helper

GRAYLINE COSTA RICA, San Jose, Costa Rica 1994-1999

Executive Secretary (for the General Regional Director)

EDUCATION: NASHVILLE STATE COMMUNITY COLLEGE, Nashville, TN ( completing

2nd semester) Social Work

NATIONAL UNIVERSITY OF HEREDIA, Heredia, Costa Rica

Bachelor of Office Administration, 1997.

HUMBERTO MELLONI PAMPILLI, San Vito, Costa Rica

High School Diploma, or GED 1991.

LANGUAGES: English and Spanish.

COMPUTER SKILLS: MS Word, PowerPoint, Outlook & Excel (basic skills).

TRAINING & CERTIFICATIONS:

Hampton ULTIMATE GUEST EXPERIENCE

Hilton Corporation Jan 2013

CRM DAY IN THE LIFE Feb 2009

Hilton Corporation

HILTON SERVICE ANIMAL Apr 2008

Hilton Corporation

JOURNEY AMBASSADOR Apr 2008

Hilton Corporation

COMPLAINT HANDLING Oct 2008

Hilton Corporation

ONQ MANAGEMENT Apr 2002

Hilton Corporation

GOOD MANNERS

Hilton Corporation

FISH PHILOSOPHY-TEAM WORK

Hilton Corporation

TOEFL Class Oct 2004

Tennessee Foreign Language Institute

TAKING DECISIONS & ADMINISTRATIVE TECHNIQUES,

San Jose, Costa Rica 1999

ULACIT, San Jose, Costa Rica 1999

CONVERSATIONAL ENGLISH

Costa Rican-American Cultural Center 1999

SERVICE BEST

Costa Rican National Tourism Board (CANATUR)

Hilton, "Ultimate Guest Experience

Awards

Hilton Employee of the month on Feb 2004 and February 2006 - selected

from 223

Employees. Also I was nominated to be employee of the month in two more

occasions.

Hotel Indigo Nashville -Great Service July 2011 (Award came from our

Corporate

Brand office IHG ( Intercontinental Hotels Group) judged by their

Inspector during last

Visit to our hotel. It's a great honor.

Hit Maker Award, Recognition came from the Convention

Visitor B. of Nashville.

Extracurricular Activities

Volunteer at Nashville Rescue Mission

Member of Our Lady of Guadalupe Church

Active Blood Donor Red Cross of Nashville

Lidieth Mora

REFERENCES:

Ms. Fanny Isabel Ferretti

Human Resources & Payroll Administrator . Friend and Former Colleague

Ph: 931-***-****

Mr. Bill Floyd - Front Office Manager at Hampton Inn and Suites Nashville

Downtown.

Ph. 615-***-****.

Ernesto Vargas

Director of Housekeeping, at Hilton Nashville Downtown Ph.615-***-****

Ms. Alissa Burbank

Front Office Manager, at Indigo Hotel Nashville Downtown

Ph. 615-***-****.

Contact this candidate