Customer Service Quality Assurance

*** ******* ******, ******, ** K*P *W*

LAUREN REIS 613-***-****

BSc ******.******@*****.***

Johnson Consulting

Ottawa, Ontario

August 29, 2014

Dear Hiring Manager,

I am writing in response to the Quality Assurance Biologist position available in Ottawa, Ontario. I

have recently moved to Ottawa and I am confident that my strengths and qualifications would be a great asset to

the QA team.

I am a recent graduate from Wilfrid Laurier University in which I earned a Bachelor’s degree in Biology

with a minor in Chemistry. I have 11 months work experience as a Quality Assurance Laboratory Technician

for Blommer Chocolate Company of Canada. I have gained excellent hands on QA laboratory skills, collecting

samples, analyzing, recording and documenting results into a database. I have hands on experience cleaning,

calibrating and troubleshooting lab equipment to ensure proper function. I have up to date training for HACCP,

WHIMIS and understand and enforce proper PPE. I excel in fast paced, hands on environments, as well as

multi-tasking and prioritizing assignments to meet company deadlines. Whatever the task, I am enthusiastic and

determined to do my best.

I am be available to start this exciting new opportunity as soon as possible and can work any shifts

required. I believe my combination of education and QA work experience will be of interest to you in the

selection process . Please find enclosed my resume for your review. I welcome the opportunity to explore the

value my strengths can bring to your organization in more depth at your convenience.

Thank you for your consideration,

Lauren Reis

321 Waverly Street, Ottawa, ON K2P 0W2

LAUREN REIS 613-***-****

******.******@*****.***

BSc

SUMMARY

New to Ottawa, enthusiastic University BSc. Biology graduate with extensive leadership, project management

and laboratory skills. Graduated with a minor in Chemistry and over 800 hours in class laboratory experience.

Currently have 11 months work experience as a QA Laboratory Technician. Strong skills include collecting

samples, analyzing and documenting results. Perform well under pressure both independently and as a team

player.

EDUCATION

Bachelor of Science 2009-2013

Wilfrid Laurier University, Waterloo, ON

Major: Biology

Minor: Chemistry

Concentration: Cell, Molecular & Microbial Biology, Genetics

Ontario High School Diploma 2005-2009

Madawaska Valley District High School, Barry’s Bay, ON

PROFFESSIONAL WORK EXPERIENCE

Quality Assurance Laboratory Technician

Blommer Chocolate Company of Canada, Campbellford, ON (October 2013- August 2014)

Collection and validation through instrumentation testing and physical testing of raw materials, in process

material and finished good. Physical testing includes, but is not limited to, plastic viscosity, yield value,

fineness, colour, and taste. Maintain detailed and accurate records of all incoming materials, daily test results

and outgoing shipments. Provide excellent customer service with regards to general product inquiries,

certificate of analysis and all standard regulator y documents

COMPUTER SKILLS

Word Production -Microsoft Office, Works, Excel, Publisher

Statistical Software -IBM SPSS data collection/statistics, SAS, CrunchIt!, Minitab, laboratory

information management system (LIMS)

Operating systems -Macintosh lion, Windows XP, Windows 7, Windows 8

Video/image applications -Microsoft Powerpoint, Adobe

OTHER WORK EXPERIENCE

Waitress (June 2013- September 2013)

Bent Anchor Bar and Grill, Combermere, Ontario

LAUREN REIS Resume Continued

Cashier (April 2008- September 2013)

Yuill’s Valu-Mart, Barry’s Bay, Ontario

VOLUNTEER EXPERIENCE

Volunteer

Laurier University Charity Kouncil (L.U.C.K), Waterloo, ON (Sept 2011- April 2013)

Utilize exceptional organizational skills to prepare events and ensure adequate resources. Engage in creative

promotional strategies to foster event ticket sales. Participate in post-event evaluation discussions to determine

improvements.

Volunteer

Wilfrid Laurier Mobile Blood Clinic, Waterloo, ON (Sept 2011- April 2013)

Ensured patients health and safety while recovering after blood donation. Promoted the importance of giving

blood donations around the university campus.

AWARDS AND CERTIFICATES

2014 Reliability Status Security Screening Certificate

2013 Best attendance award- Laurier University Charity Kouncil

2013 Career Development Certificate- Wilfrid Laurier University

2009 Core French Certificate

2009 Outstanding Extracurricular Achievement Award- Madawaska Valley District High

School

2008 Ontario Educational Leadership Center (OELC) leadership certificate

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate