Customer Service Representative

J ace Anderson

**** ********** **.

Aubrey, Tx 76227

Cell: 970-***-****

****.*.********@*****.***

Four year’s experience working in customer service positions in the lumber and

hardware retail industries. I possess a strong work ethic combined with a high

energy and strong, positive personality. I love working with people and excel in

building strong customer relationships.

Objective:

To obtain a position where my skills will be best utilized, while I continue to be

challenged.

E xperience:

Genie/Overhead door customer service representative 2/17/2014- 8/6/2014-

Responsible for taking customer phone calls while following the call f low in a

p rofessional and efficient manner, logging phone calls and assisting customers with

any issues and answering questions, t ransferring calls to the appropriate

department based on customer's issue, placing orders, following t rouble t rees, and

p roviding excellent customer service.

AlphaBest (After school care program) 1/2014- 2/15/2014- Aubrey Tx-

T eacher/Caretaker - Responsible for the children in my group until their parents

a re able to pick them up after work, ensuring their safety, making sure homework

gets done, and involving a learning curriculum as well in which the children for an

hour a day are taught either language, drama, fitness, or technology.

La Ja ra T rading Post (Family owned lumber yard and hardwa re store)

7/2009-12/2013 - L a Ja ra, CO- Yardman/Clerk/Salesman- Responsible for

loading customers vehicles in the yard with product, restocking lumber bins, loading

and unloading delivery t rucks, delivering orders to customers, r inging up customers

a t the counter, receiving payments, stocking product, answering phones, takeoffs

w ith competitive pricing, take calls, order special order i tems (Therma t ru doors,

Jeld-wen windows, lumber, Wayne-Dalton garage doors, ect…), ensure my section of

t he store is clean and appealing to the customers eye, use radio and phone to page

and communicate with other employees, having a vast knowledge of the product in

my assigned area in the store, explain and demonstrate the product within but not

l imi ted to my area (including lawn and garden, electrical, farm, Forney, tools,

heating and cooling, and hardware), maintain a loyalty program for the store, and

c reating and following up on deliveries.

S pecial Skills/Certificates Ea rned-

• Nationally Registered Emergency Medical Technician basic (Exp: 03/31/2015)

• Forklift Certification

• Able to operate a miter saw, table saw, jointer, planer, lathe, jigsaw, band saw

and wall saw.

• Experience with a nail gun (both finish and framing), skill saw, orbital

sander, all different types of drills, and different paints and stains.

• Pipe cutting and threading

• Key and glass cutting

• Mixing and matching Valspar paints by computer and book

• Some experience with plumbing

Contact this candidate