Customer Service Data Entry

Chanele Simmons

**** *. **** **

Riviera Beach, FL 33404

Dear Sir or Madam,

I was intrigued to learn that there is a potential to be a part of your company. Through compassion, education and over 5 years of

experience in the administration and project coordinator, I am confident that my skills and abilities will be an asset to your establishment.

I am very comfortable in developing strong customer and provider relationships to coincide with any company culture, mission and

values.

My resume is attached for your review and I would like to set up an interview at your convenience to further discuss an opportunity to

become an integral part of your company’s team. Thank you for your time and consideration.

Sincerely,

Chanele Simmons

Enclosure

Chane’le L. Simmons AS RHIT

1556 W. 30th St., Riviera Beach, FL 33404 561-***-**** **************@*********.***

CAREER SUMMARY

Detailed- orientated administrative professional with over 5 years experience in data processing, electronic records database maintenance

and customer service. Having the ability to multi- task, provide a positive attitude and adapt to any Healthcare environment quickly with

valuable productivity.

EDUCATION

DeVry University, Miramar, FL

Honors Associated Degree Health Information Technology (HIT) 7/2013

CERTIFICATIONS

RHIT (Registered Health Information Technology), AHIMA 12/2013

Accounting Operations 5/2005

Customer Service 10/2012

RELATED COURSES

Medical Terminology Data Analysis with Spreadsheets w/ Lab

Human Anatomy & Physiology w/ Lab Health Services and Information Systems

Ethical & Legal Issues in the Professions Health Information Processes w/ Lab

Pharmacology and Medical Treatment ICD 9 CM Coding w/ Lab I, II

ASSOCIATIONS

• American Health Information Management Association, Membership 9/2011- Present

• Florida Health Information Management Association, Membership 9/2011- Present

• Alpha Sigma Lamba, Membership 7/2011- Present

TECHNICAL SKILLS

3M Encoder Software SharePoint

Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook)

QuickBooks

WORK EXPERIENCE

Rust Consulting, Palm Beach Gardens, FL 11/2007 – 10/2013

Project Coordinator

• Data Entry,Verify and analyze 10,000 patients supporting documents such as medical and pharmacy records to ensure the

documentation is in accordance with court orders.

• Maintains patient confidentiality according to HIPAA and administrative policies.

• Utilize Integrate Service Information computer System (ISIS) to prepare audits and database reports, reassign deficiencies, and

print deficiency/delinquency letters.

• Audit patient records for data accuracy and completion resulting in up to 80% of clients are paid in class action suits.

• Effectively communicate verbally and written with upper management regarding escalated patient inquires.

• Process email, written, fax and phone correspondence daily to ensure that the resolutions are received within the required time

frames per policy.

• Perform CSR training to Call Center staff, reducing escalated request.

• Successfully manage seven different databases that contain 5,000 records or higher.

Reno’s Marble and Granite, Riviera Beach, FL 6/2007-11/2007

Office Manager

• Managed billing: purchase orders, inventory orders, and office supplies orders.

• Assisted with payroll expenses, overtime entries, hourly calculations

• Follow-up on unpaid invoices, processed invoices

• Set appointments for new and existing costumers’

Professional Planners Marketing Group, North Palm Beach, FL 1/2003-6/2007

Data Entry Coordinator

• Assisted Controller with calculating 1st Commission for Sale Agents and Brokers.

• Researched commission statements for inaccurately commission reporting.

• Supported Sales agent with Customer Service to resolve LTC, Life and Annuity deficiency underwriting applications.

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