Customer Service Sales

Dana Green 770-***-**** Cellular ************@*****.***

PERSONALITY TRAITS

Diligent learner, progressive self-starter, a dependable team player,

highly organized and dedicated with a positive attitude. Ability to

multitask and complete assigned projects within specified time constraints.

Keen on cross training in other departments. Thoroughly committed to

professionalism and thrive on opportunities to assume responsibility.

EMPLOYMENT HISTORY

Collection Coordinator COMMUNITY CLUB MGMT June 2013-

May 2014 Roswell, GA

. Monitored over 75 communities for nonpayment on homeowner

association dues (HOA). Provided homeowners with statements.

. Resolved payment/billing discrepancies and made the adjustments.

Refund checks were requested and issued.

. Mandated payment proposal and payment arrangements. Executed strong

statements, liens, and warning of suit letters.

. Ensured that charges were posted for property liens, warning of

suits and lawsuits against unpaid assessment (s).

. Communicated daily with customers, attorneys, Board of Directors and

the collection agency. Documented accounts with each activity.

. Attended court hearings to testify on behalf of CCM for lawsuits

filed.

. Generated aging reports for Board Members. Exported data from

Caliber to excel and then formatted the spreadsheet.

. Participated in Board of Directors meetings with the President, Vice

President and Treasurer.

. Handled & Reported cash payments from customers. Voicemails and

emails were returned in a timely manner.

Collection Coordinator/Contract Position CAMBRIDGE FINANCIAL GROUP

May 2007-September 2007 Atlanta, GA

. Established and maintained relationships with the Sales Team and

Dealership Associates.

. Maintained accurate dealership contact information. Provided

dealerships with Cancellation forms upon request.

. Collections efforts were made on accounts 30 days past due. Mailed

warning and cancellations letters.

. Reviewed collections accounts with team members and Collection

Manager. Monthly statements mailed.

. Updated accounting reports and spreadsheets weekly using Microsoft

Excel. Collection notes added to accounts.

. Exceeded and maintained the number of collection calls required per

day (100-210 daily).

AR/Credit & Collection Coordinator DIAMOND HOLDING CORP January

2006-August 2006 Marietta, GA

. Administered a conference meeting every two weeks with the Controller

and President for all of us to address the aging report.

. Prepared and distributed weekly aging report. Created invoices

manually.

. Processed daily payments received by lockbox, wire and credit card.

Miscellaneous adjustments and write-offs completed.

. Applied credits and debits. Setup new accounts. Mailed past due

notices for accounts over 60 days and 90 days.

. Contacted customers to follow up with collection efforts to ensure

timely collections of accounts receivables.

. Recommendations made regarding difficult or non-responsive accounts.

Entered detailed collection notes into the system.

. Consulted with Sales Representatives on problem balances before taking

further action to recover delinquent amounts.

. Completed and faxed back credit inquires. Completed forms from the

U.S. Bankruptcy Court regarding any Proof of Claim.

. Assisted the Controller with special projects. Responded to requests

for invoices, statements, credit memos and POD.

. Identified and reconciled short payments, overpayments and

unauthorized deductions.

. Pursed delinquent accounts producing a substantial reduction in the

number of DOS.

. Transferred Inter-Company imports. Posted General Ledger payment.

Resolved billing errors.

. Evaluated and approved credit applications to establish credit limits

and terms. Used Dunn & Bradstreet for sales greater than 10K.

Senior AR Specialist SOLECTRON GEORGIA June

2000-October 2005 Suwanee, GA

. Researched and prepared weekly and daily revenue. The information

was reported to Corporate Headquarters.

. Prepared weekly and monthly AR aging reports for the Customer

Program Managers.

. Created monthly journal entries to record accrued/deferred revenue.

Manually created invoices. Generated invoices were printed daily.

. Reconciled assigned GL accounts with AR. Assisted with AR setups

through direct contact with CPM.

. Applied payments ranging from twenty thousand to ten million dollars

via wire, lockbox, and credit card payments.

. Performed all month-end activities relating to the transfer of

Oracle Receivables data to the GL for post by GL Mgr.

. Analyzed and processed all invoice requests (pricing, credits and

debits). Researched unapplied cash on accounts.

. Completed and maintained Inter-Company month-end statements for

Solectron Georgia.

. Executed root cause and corrective actions for invoices and

applications of customer payments.

. Contacted past due customers and initiated invoice verification.

Displayed a commitment to satisfy the customer.

. Assisted AP ensured invoices were properly coded and approved

according to the company standards and policies.

AR/Credit & Collection Coordinator SSC MEDICAL PRODUCTS March

1996-August 2000 Norcross, GA

. Applied daily currency to accounts. Processed credit applications and

verified references. Approved credit limits.

. Created new customer accounts and maintained files. Contacted

customers to ensure payment timeliness on payment arrangements.

. Authorized releases on credit hold orders. Resolved customer billing

and pricing discrepancies. Collections calls made daily.

. Verified deliveries and Return Material Authorizations. Interacted

daily with attorneys and collection agencies.

SOFTWARE SKILLS

Microsoft Excel, Microsoft Word, Caliber, Oracle 11i Business Suite, Oracle

Financials Release 10.7, Macola, MAS90, MAS200.

EDUCATION

CHATTAHOOCHEE TECHNICAL COLLEGE Elementary Education 08/11 - 12/12

Marietta, GA

KENNESAW STATE UNIVERSITY Education 08/09 - 12/10

Kennesaw, GA

USAO Nursing 01/92 - 05/94

Chickasha, OK

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