Customer Service High School
Resume:
Blondi Marlene Hernandez
Whittier CA 90604
*****@*******.***
Objective:
Bilingual leader Seeking excellent growth by helping patients or guests with a professional &
wonderful attitude. A position which will give me an opportunity to apply ideas and skills in
the field of marketing and customer loyalty and it will allow me to grow professionally.
Work History:
-Coast Plaza Hospital November 2012- May 2014
Patient Advocacy/ Guest relations
Excellent Customer Service
Responsible for Complaints & Grievance Reports
Interfacing with patients and family members
Ability to work with others
Responsible for Orientation and in-services for Customer service
Daily Report/ Rounding
Web conferences
-BARLOW HOSPITAL (2010-2013)
CNA/RNA
Providing a excellent care and assisting patients with their ADL’S
Monitoring Vital signs, bed baths, transferring patients, Range of motion.
-SHEA Convalescent Rehabilitation Center and Sub-Acute (2006-2012)
Administrator Assistant
Manage front desk, interfacing with resident’s family and staff
Excellent ability to work effectively with all levels of management
Responsible for answering and transferring phone calls
General reports
Excellent communication skills
Business Office
Checking eligibility
Maintained detail data base
TARs (Treatment Authorization Request)
Manage petty cash
Prepare quarterly trust accounts
Manage accounts receivable/payable
Responsible for protecting residents files
Payroll Assistant
Front Desk Clerk
Manage time cards/Training staff
General reports/ Organizing files
Skilled with JANTEK and ADP
Process monthly payroll
Manage Nursing Hours
Marketing and Admissions Coordinator
Interfacing with Case Managers, Doctors in different hospitals
Excellent costumer service skills
Admissions packets
Giving tours of the facility
Manage marketing conference calls
Document sales calls to facilities for follow up
Activities Assistant
Organize services such as transportation and accommodation
Responsible for checking quality improvement of resident
Manage entertainment and meetings
Responsible for creating monthly activity calendars
Able to work independently and under pressure
Responsible for planning and developing events
Education and Certification:
High School Diploma: La Serna High School, Whittier CA, 2001
Nursing Assistant Certification: TriCities ROP, Whittier CA, 2003
Social Worker Certification
RCFE Administrator License
Contact this candidate