Sales Customer Service

James Johnson

**** **** ******* **. ******* FL, *2829 PH: 407-***-**** Email: *****.*******.**.***@*****.***

Sales Professional

Specializing in increasing budgets through driving sales activity and fostering relationships with referring partners

Successful and highly trained sales professional experienced in all platforms of sales and recruiting seeking an opportunity to display skills, knowledge and leadership in an environment that fosters growth and opportunity

for long-term employment.

Area of Expertise

Management ~ Motivating Sales Departments ~ Increasing Sales Budgets ~ Sales Recruiting ~ Presentations ~ Statistical Reporting ~ Prospecting ~ Training ~ Microsoft Office 2007 ~ Sales Metrics ~ Sales Force

Experience:

Director of Sales and Marketing

Technical Education Services ~ Orlando, FL 2013 to 2014

Ensure that all sales operations are in accordance with all local, state and federal regulations

Successfully maintained appropriate staffing levels by overseeing the hiring and training of all sales staff

Managed staff salaries to coincide with sales budget

Fostered relationships with referring agencies

Developed and maintain relationships with all vendors to include marketing vendors

Monitored inquiries, reduced cost per inquiry and distributed of inquiries

Planned and implemented marketing events

Increased profit margins

Prepared statistical reports for corporate directors

Increased conversion rates of the sales department by 15% over prior year

Maximized the activity of sales department

Developed and implemented both short-term and long-term sales strategies to increase profit margins

Conducted second closes to solidify sales

Carried out supervisory responsibilities which included the appraising performances, rewarding and disciplining employees

Addressed and resolved customer complaints

Conducted team meetings in order discuss key issues and concerns with staff

Communicated to the Sr. Management any obstacles standing in the way of achieving goals

Audited all sales files and ensure sales cycle is completed in a timely manner

Developed staffing schedules to maximize coverage and production

Identified strengths and weaknesses of Sales Representatives by utilizing statistical data and sales metrics

Trained sales reps

Time keeping

Associate Director of Sales and Recruiting

American Institute of Health Professions ~ Celebration, FL ~ 2011 to 2013

Responsible for the development of recruitment strategies for the Florida and Colorado markets

Successfully increased sales budgets by 50%

Supervised and trained sales representatives

Managed phone and internet inquiries to achieve contact for face to face appointments

Stressed the value of products and services by using exceptional presentation and closing skills

Effectively guided clients through the sales process

Worked with multiple departments to ensure the completion of sales process

Utilized time management and organization skills to maximize sales goals

Audited sales files

Prepared and submitted statistical reports

Managed the scheduling of the sales team for maximum coverage

Coordinate marketing events by maintaining relationships with contacts in the industry

Generated personally developed inquires and referrals.

Conducted follow-up activities and customer service

Director of Recruiting and Marketing

Career Path Training Corp ~ Orlando, FL ~ 2009 to 2011

Ensured that all sales operations were in accordance with local, state and federal regulations

Collaborated with the leadership teams to create/implement successful sales and recruiting strategies

Worked with Executive director to develop new production strategies

Developed yearly and monthly sales budgets

Increased sales by a minimum of 25% each year

Successfully increased company’s profit margins

Maintained an understanding of the local market and all competitive forces

Marketed the company’s products by developing relationships with referring agencies, organizations and private

companies such as Workforce of Central FL, Orange County Public Schools, ALCO, Wachovia Bank, Infinite Scholars, Florida Business Expo and others

Developed relationships with media outlets such as CBS Radio, Cox Radio and Clear Channel Radio

Negotiated vendor contracts

Attended various marketing events, organized and facilitated on location events to prospect for leads

Worked with marketing department to ensure lead flow is sufficient to meet sales goals

Compiled statistics, prepared reports and communicated results to upper management

Implemented second close strategies and minimized cancelation rates

Interviewed and hired new candidates for employment, negotiated wages and terms of employment

Developed and fostered strong representatives through effective hiring, training, and coaching

Provided specific action plans as well as other corrective actions when necessary

Timekeeping-payroll

Sr. Account Manager

Career Education Corporation ~ Orlando, FL ~ 2004 to 2009

Provided leadership and direction to admission staff

Interviewed and trained new hires to the admissions department by sharing recruiting “best practices”

Reviewed and analyzed weekly/monthly activity and status reports

Developed relationships with local colleges and business for marketing events

Organized and facilitated on campus recruiting events

Enrolled and assisted international prospects with obtaining temporary residency status while in the US

Conducted outbound sales calls to long distance/online leads

Interviewed and counseled potential students about different career majors including online classes

Assisted out of state students with relocation to Florida

Worked with multiple departments to ensure completion of enrollment and financial aid process

Online Account Sales Manager

Compass Knowledge Group ~ Orlando, FL ~ 2003

Managed team of sales advisors

Conducted a daily minimum of 125 calls and utilized relationship building skills

Conducted phone interviews and sold educational services for Mountain State University and the University of Cincinnati

Completed all paperwork to complete sales cycle

Managed student database

Follow up and customer service

Sales Representative

John Casablanca’s ~ Orlando, FL ~ 2001

Used telemarking sills to set sales appointments

Sold various acting and modeling packages to clients

Completed necessary sales paperwork and data entry

Correctional Officer

CA State Department of Corrections ~ Soledad, CA ~ 1997 to 2001

Upheld State and Federal laws

Managed and supervised employees

Conducted criminal and crime scene investigations

Responded to and analyzed emergency situations

Wrote investigative reports

Conducted security searches and surveillance

Utilized communication skills

Made arrests and detained convicted felons

Provided Courtroom testimony when needed

Performed highly specialized duties to maintain order, safety and security of institution

Attended monthly fire arms training to maintain proper certification status

Education:

California Correctional Academy ~ Criminal Justice ~1997

Columbia College ~ Criminal Justice ~2006-2008

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