Customer Service Representative
Resume:
Shanelle Ford
Los Angeles, CA *****
************@*****.***
Summary
To obtain a position as an active employee in a growing, reputable company where I can
contribute my experience, proactive attitude, and positive atmosphere to help improve the
company and myself.
Skills
• Good work ethic with the ability to learn quickly
• Familiar with Microsoft Suite: Excel, Word, Access, PowerPoint, Outlook
• Exceptional Customer Service Skills
• Exceptional Oral and Written Communication
• Basic Accounting Knowledge
• Strong Multitasking Abilities
• Attention to detail and problem solving
• Reliable and hard working
• Ability to use office equipment
Experience
America’s Job Center of California Present
Accounting Assistant Los
Angeles, CA
Keep records of materials filed or removed, using logbooks or computers.
•
Add new material to file records or create new records as necessary.
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Perform general office duties such as typing, operating office machines, and sorting mail.
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Sort or classify information according to guidelines, such as content, purpose, user criteria, or
•
chronological, alphabetical, or numerical order.
• Scan or read incoming materials to determine how and where they should be classified or
filed.
Inter-Con 2014
Customer Service Representative Los Angeles,
CA
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail
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systems, and personal computers.
Answer telephones, direct calls, and take messages.
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Maintain and update filing, inventory, mailing, and database systems, either manually or
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using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
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Compile, copy, sort, and file records of office activities, business transactions, and other
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activities.
Compute, record, and proofread data and other information, such as records or reports.
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Type, format, proofread, and edit correspondence and other documents, from notes or
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dictating machines, using computers or typewriters.
Review files, records, and other documents to obtain information to respond to requests.
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Education
Del Mar High School June
2001
General Studies San Jose. CA
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