Project Data
Resume:
AMIT SARKAR
Mobile: 076********
E-mail: ***********@*****.***
To take a challenging role on Analytics/Market research and give efficient
and effective solution that would help organization to achieve the best
solution in business which would increase its productivity in market
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CAREER OVERVIEW
< A result oriented professional with around 6 years' experiences in the
areas of Analytics, Secondary Research, Data analysis, Market Research,
Operations Management, Client Servicing and Project Management.
< Proficient in managing process operations, team management and developing
procedures & service standards.
< Ability to develop a detailed plan to monitor progress, train new team
and develop detailed procedures, flowcharts & measurement framework to
smoothen the process.
< Resourceful at maintaining relationship with clients to achieve quality
product and service norms by resolving their service related critical
issues.
< Analyze business systems and processes to identify user needs,
documentation and address operations issues and improvement to accomplish
business objectives.
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CORE COMPETENCIES
Business Analytics
< Monitoring the processes, identifying improvement areas, preparing
consolidate reports and implementing adequate measures to maximise
customer satisfaction level.
< Qualitative and quantitative analysis on Competitors and providing
recommendations for the business based on the analysis
< Sound understanding of RDBMS and statistical model like regression,
annova etc.
< Creating awareness for driving the process improvement strategy and
methodology; ensuring the maximum operational efficiency.
Project Management
< Take ownership of identified clients or set of projects and execute on
responsibilities with minimum guidance.
< Design, develop solutions for challenging large scale projects
< Intensive interaction with onshore partners for requirements
clarification, validation of fixes and issue resolution.
< Execute project deliverables in support of profitable and superior client
service delivery and act as a resource regarding client benefit plans and
system function ability.
Customer Relationship Management
< Managing service operations for rendering and achieving quality services;
providing first line customer support by answering queries & resolving
their issues, ensuring minimum TAT.
< Identify clients monetary and economic needs and offer recommendations to
meet their financial goals
< Assessing customer feedback, evaluating areas of improvements & providing
feedback to the associates on improvements and achieving customer
satisfaction matrices.
Team Management
< Leading team of 8-10 people in various projects and providing training to
the new Associates in the team to ensure efficiency in process operations
< Creating monthly KPI dash board and other metrics report for senior
leadership team
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EMPLOYMENT SCAN
MAR'2013 - Till date Tata Consultancy Services, Vadodara as Senior Business
Analyst
Details Description
Designation Senior Business Analyst,
Location Bangalore, Karnataka (Currently located Vadodara for
project)
Process Details Name: Assortment (Advance Analytics), Distribution
analytics
Client - FMCG companies
Accountabilities Working as analyst to provide high end research on FMCG
data
Gathering specifications from clients, detail research
Extract raw data from server, clean, format those using
SQL, Excel
Writing SQL,SAS scripts to manipulate data for data loads
and extracts
Analyze large data set and advising suitable methodologies
using SAS
Develop and articulate recommendations based on data
analysis.
Highlights Single point of contact for any data related issues in
APMEA, India region
Carrying out specified data processing and statistical
techniques
Partner with Nielsen dedicated teams to understand and
develop solutions for client business issues
Received 100% on customer satisfaction feedback for
multiple projects
NOV'2011 - MAR'2013 Wipro Ltd, Bangalore as Senior Analyst, SME
Details Description
Designation Senior Analyst, Service Delivery - SME
Location Bangalore
Project Details Name: Data Management Organization (US)
Client - Microsoft Corporation
DMO is responsible for standardization and development of
Microsoft's sales data quality.
The purpose of it to maintain Microsoft's customer account
information, parenting structure, Revenue management. This
ensures that taxonomic information is current, resulting
in accurate reports and correct compensation to Sales
teams.
Accountabilities Working as a Global Subject Matter Expert for MSDMO
Gathering specifications from clients and design, develop
solutions
Manipulating, cleansing and processing data using SAS,SQL,
Advance excel
Manage Execution team of 10 people and provide
resolution to them for any issues
Secondary research on raw data and advising on the
suitability of methodologies
Data auditing, creating reports KPI, testing and
monitoring data for accuracy
Provide forecast of business metrics and involves in
future strategy
Highlights Single point of contact for any escalation and queries
Supplying qualitative and quantitative data to clients
Given new ideas for process improvement
Handling multiple projects at a time
MAY'08 -NOV'11: Fidelity Investment, Bangalore as Project Analyst
Details Description
Designation Project Analyst
Location Bangalore
Project Involved multiple projects at a time -
* Data Clean up project - Need to clear all the critical
flags and invalid data from system with the help of client
plan rule, documents & backend query. Involves high risk &
complexity
* Audit project - This project involves lots of document
checking, re calculation. As per client direction, need to
pull query to find out the population and cross check all
the related documents and recalculate the benefit amount
if necessary. Final report and Documentation also part of
this project.
* Data Quality Project - This project is called QMS
(Quality Management System) where all transaction data has
been verified based on internal tools, documents and
standard procedures. Very important project for India
offshore as directly linked to Partner's feedback.
* Calculation Project - It involves end to end calculation
of the pension check provided to the participant.
Calculation Team is a process to handle escalated queries
from all the participants and clients of Fidelity and
interact with partners to determine work pipeline,
prioritization and requirements. Worked as a
Triage-Associate for analysing bugs and implemented
automated spread sheet for calculations which fails in
engine and client specified spread sheet.
Accountabilities Handled Calculation process under Defined Benefit
Analysis for existing business processes and assessment of
small scale
Worked on Advance Excel, SQL, MS Access
Took part in meetings and conferences with senior business
analysts, project managers and experts and got a knowledge
regarding varied business procedures
Make recommendations for changes in functions, processes
Highlights Main point of contact for any Onshore escalation and
queries
Given new ideas for process improvement and received
'Unique Idea Awards'
Received 'On The Spot Award' for strong domain knowledge &
extremely good client satisfaction
Certified in Ten clients, working with all at a time
Received 'ZERO DEFECT AWARD' for continuously 2 months
100% transaction without any error
Note: This is a process that was directly implemented and transitioned to
FMR India.
.
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SCHOLASTICS
Academic
< Graduation from N.B.U. in the year of 2007
< Higher Secondary from Siliguri Boys High School in the year of 2003
< Secondary from Siliguri Boys High School in the year of 2001
Professional
< 2 years diploma in Software Engineering(GNIIT) from NIIT
-Operating System : Microsoft Windows XP/ Windows
7/Windows 8
-Application Software : MS-Office (2007/2010/2013), MS-
Paint
-Database : SQL server 2008/2012
-Analytical tool : SAS, SSIS (Basic)
-Programming Language: C++, C#,.NET
-Other technologies : OOPS, RDBMS, Computer Overview
(Software Hardware)
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PERSONAL PROFILE
Date of Birth : 26th June, 1985
Marital Status : Married
Hobbies : Analytics, RDBMS,
Listening to music
Personal Skills : Commitment, Positive
attitude, Openness to learn, Honesty & Integrity
Current Address : Gorwa, Vadodara, Gujarat -390003
Permanent Address : C/o-Ashis kr.Sarkar, Rabindra Nagar
East, P.O.-Rabindra Sarani,
Siliguri-734006
Languages : English, Hindi and Bengali.
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