Customer Service Project Manager

Dukyoung Yun

**** ****** ******* **. ******** VA 20112

Email: ********@*****.*** . Cell: 703-***-****

CAREER PROFILE

Excellent qualifications in customer relationship management and employee

supervision/training. Professional achievements include developing

marketing campaigns, streamlining procedures, and researching corporate

strategy. Fluent in verbal and written English and Korean. Technical

proficiency includes most computer software and hardware.

EDUCATION

George Mason University, Fairfax, Virginia

Bachelor of Science in Marketing, May 2007

SKILLS

. Security Clearance: Public Trust

. Completed 60 Hours VA Real Estate License Class from Weichert

Certifications: Microsoft Certified Professional since 2000 (Essential,

Enterprise, Server)

. Operating System: Microsoft Windows, Mac

. Microsoft Office: Microsoft Word, PowerPoint, Excel, Access, Outlook

. Photoshop, PageMaker, Explore, Firefox

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER/TRAINING COORDINATOR December 2007 - July 2014

Federal Occupational Health (FOH), Division of Environmental Health Service

(DEHS),

(US Government)

District of Columbia

. Administrator of Operations at the FOH Training Center provided

coordination, assistance, and expert execution of all assigned tasks as

designated and approved by the DEHS Project Manager. The scope of these

assigned duties includes providing support to the Operations Director at

the FOH Training Center.

. Master in maintaining the Training Tracking Database (TTD),

maintaining the Training Activities Portal (TAP), and keeping all

employees updated with licenses and certifications.

. Tasks include the negotiation of terms and conditions, analysis of

price and creation of subcontract document (i.e. create, send and receive

contracts, closing out all contracts, and generating certificates).

. Work with operations and business units to identify business

applications by prioritizing training needs and develop a training plan.

(OSHA, Asbestos, Lead, and Safety Trainings)

. Facilitate both in-person and distance learning training sessions

. Develop and conduct trainings to support strategic goals.

. Training materials (electronic and hardcopy) include but are not

limited to: webinars, step by step instructions, manuals, guides, PPT,

assessments, etc.

. Responsible for maintaining security for the main facility, training

rooms and related office equipment.

. Responsible for generating and maintaining the fiscal calendar for

the training classes on behalf of the Architect of the Capitol (AOC) and

other US Government Departments. Communicate daily with the human

resources and training coordinators.

. Coordinate travel reservations.

. Communicate and work with 20+ federal agencies every year. Managing

2000+ federal employees.

. General IT duties and resolution of such problems.

. Other project involved: Washington D.C. Water Sampling Test, FIT

Testing, ATF Project.

STORE MANAGER November 2006 - Present

Subway, Montclair, Virginia

. Recruited and trained kitchen staff to eliminate waste.

. Consistently ran low-labor costs throughout seasonal highs and lows.

. Helped increase sales volume by 35% than previous year. (After new

management)

. Organized store inventory and merchandise purchases.

Responsibilities included purchasing, merchandising, customer service,

and all facets of running a franchise.

PASSENGER SERVICE AGENT January-August 2005

Swissport, Washington Dulles International Airport, Dulles, Virginia

. Average check-in 50-60 passengers per flight (others 20-30).

Maximize quantity and service to minimize passenger's waiting time.

. Read coded data on tickets to ascertain destination, mark tickets,

and assign boarding pass.

. Arrange reservations and routing for passengers.

. Examine passenger ticket or pass to direct passenger to specified

area for loading.

. Check baggage and direct passenger to designated location for

loading.

. Korean interpreter

ADDITIONAL

. Good communication skills and fluent English and Korean including

writing skills

. Sunday Church Youth Group Teacher (Middle-High School) since 2003

. Sport Athlete - Soccer, Basketball, Baseball and etc.

. Interest in music, art, sports, understanding the trend of fashion.

Contact this candidate