Customer Service Sales

David Alelishvili

*** ***** ******** ***. *** *

Phone: 718-***-****

Pittsburgh, PA 15224

Email: ************@*****.***

Customer Service

SALES BUSINESS DEVELOPMENT

Dynamic sales and customer service professional with significant experience

in operations leadership, revenue generation strategies, product promotion,

business development, budget management, and cost control. Proven ability

to procure new clients and strengthen existing market position through

implementation of successful sales plans and providing exemplary customer

service. Innovative, forward thinking leader with aptitude for driving

sales through excellent communication and consultation skills. Highly

accomplished in employee training and motivation. Fluent in English,

Spanish, Russian and Georgian.

.Areas Of Expertise

Customer Service Business Development Budget Management

Sales Leadership Consultative Selling Sales, Marketing Plans

Strategic Planning Business Administration Employee Motivation

Employee Training Revenue Generation Cost Control

Office Administration Strategies Relationship Building

Problem Solving

Professional Experience

Personal Banker (CSA)

PNC Bank 11/2013 -

Present

Personalize and market/sell banking services to customers

. Implement the delivery of sales strategies and targets and motivate

team members.

. Establish and maintain effective relationships with new and existing

customers, establishing their needs and advising on the suitability of

services.

. Visit business customers and attend meetings and conferences with them

and other professionals.

. Manage and support staff and facilitate appropriate continuing

professional development (CPD).

. Communicate implementing and monitoring compliance with corporate

standards and procedures.

. Check accounts and initiate action if they are overdrawn without

arrangement or are in excess of agreed arrangements.

. Introduce new products to customers for point of sale.

. Assume overall accountability for products and services, such as

consumer lending, current account transactions, overdrafts, credit

cards and personal loans.

. Network with appropriate professionals.

. Represent the bank within the wider community.

. Manage handling of cash, reconcile cash accounts and perform internal

audits

Key Accomplishments:

. Recognized by the VP of PNC for excellent customer service and sales

ability

. Received 100% On Gallop/Secret Shopper each time I was surveyed

. Increased customer satisfaction by 100%

. Exceeded Sales Goals by 90%

. Awarded for excellent team work, and coaching abilities

Floor Supervisor

Monticello Casino & Raceway 7/2011 -

11/2013

Manage 20+ employees in providing sales and delivering quality customer

service

. Train all new hires; motivate and support employees in job

performance.

. Educate associates in determining availability of products and

services.

. Oversee departmental operational budget; devise and implement new and

innovative ways to cut costs.

. Manage handling of cash, reconcile cash accounts and perform internal

audits.

. Maintain and update all department-spread sheets using Excel.

. Reorganized and streamlined accumulated files, resulting in ease of

accessibility to department members.

. Responded to customer inquiries, and promoted new products.

Key Accomplishments:

. Promoted to Supervisor after initial three months on the job

. Received the highest performance review of 105 in my department two

consecutive years

. Increased repeat customers by 105%

. Received a score of 100% for exceptional customer service

. Exceeded Sales Goals by 85%

. Solved challenging customer service disputes with 100% excellent

feedback from customer

Operations Manager, Lead Sales Representative

Internet Communications Corporation

12/2007 - 7/2011

Sold Internet & Cellular services to retail and commercial customers

. Promoted to Operations Manager along with Sales Lead.

. Assisted newly registered retail locations with marketing strategies,

plus over the phone and in person training.

. Managed data, and performed office duties including filing, drafting

and editing short office memos, and appointment scheduling.

. Provided client assistance and support; ensured excellent customer

service.

Key Accomplishments:

. Received Highest Customer Service rating through Secret Shopper

surveys, 2009, 2010, and 2011.

. Received Highest Sales Goal Certificate, 2009, 2010, and 2011

. Increased by 85% both Retail and Nationwide Wholesale operations in

store and through telemarketing

Education

Business Administration Degree, Orange County Community College

Business Management, Empire State College (Online)

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