Customer Service High School

Kathy Moore

*** *. ******** **. (Spencerville Ohio 45887 ( 419-***-****

(************@*****.***

Profile Summary

U.S. Air Force Logistics Specialist with highly organized, hardworking, and

analytical professional, equipped with extensive years of experience in

boosting organizational success by providing proactive Warehouse/Logistics

and Customer Service support in executing and accomplishing a wide variety

of duties in specified timelines and constraints. Recognized change agent

and quick learner individual known for superior communication and

interpersonal skills in building links and relationships with clients and

vendors. Acknowledged for high level of professionalism and work ethic in

providing excellent customer service.

Core Strengths

(Warehouse Management (Punctuality (Communicating Skills

(Electric/Standard Pallet (Organizational Skills (Self-Motivated

Jack

(People Oriented (Forklift Operator (Strong Work Ethic

(Shipping & Receiving (Inventory Control (Stocking/Purchasing

Skills Agent

Circle K Delphos, OH

Customer Service coordinator 08/2011-

10/2013

. Assign work schedules, following work requirements, to ensure quality and

timely delivery of service.

. Inspect work areas or operating equipment to ensure conformance to

established standards in areas such as cleanliness or maintenance.

. Train workers in proper operational procedures and functions and explain

company policies.

. Observe and evaluate workers' appearance and performance to ensure

quality service and compliance with specifications.

. Meet with managers or other supervisors to stay informed of changes

affecting operations.

. Inform workers about interests or special needs of specific groups.

. Apply customer/guest feedback to service improvement efforts.

. Resolve customer complaints regarding worker performance or services

rendered.

. Requisition necessary supplies, equipment, or services.

Kmart St. Mary's, OH

Customer Service 10/2009-04/2011

. Consult with customers by telephone or in person to provide information

about products or services, take or enter orders, cancel accounts, or

obtain details of complaints.

. Check to ensure that appropriate changes were made to resolve customers'

problems.

. Keep records of customer interactions or transactions, recording details

of inquiries, complaints, or comments, as well as actions taken.

. Resolve customers' service or billing complaints by performing activities

such as exchanging merchandise, refunding money, or adjusting bills.

. Refer unresolved customer grievances to designated departments for

further investigation.

. Determine charges for services requested, collect deposits or payments,

or arrange for billing.

. Contact customers to respond to inquiries or to notify them of claim

investigation results or any planned adjustments.

. Solicit sales of new or additional services or products.

United States Air Force Travis

AFB, Ca

Logistics Specialist 09/2003-

09/2007

. Examined shipment contents and compare with records such as manifests,

invoices, or orders to verify accuracy.

. Recorded shipment data, such as weight, charges, space availability,

damages, or discrepancies for reporting, accounting, or recordkeeping

purposes.

. Prepared documents, such as work orders, bills of lading, or shipping

orders, to route materials.

. Consulted or corresponded with establishment representatives to resolve

problems, such as damages, shortages, or nonconformance to

specifications.

. Received and counted stock items, and recorded data manually or using

computer.

. Packed and unpacked items to be stocked on shelves in stockrooms,

warehouses, or storage yards.

. Verified inventory computations by comparing them to physical counts of

stock, and investigate discrepancies or adjust errors.

. Stored items in an orderly and accessible manner in warehouses, supply

rooms, or other areas.

. Marked stock items using identification tags, electric marking tools, or

other labeling equipment.

Education

University of Phoenix Bachelor of Business Administration

Phoenix, AZ

Wapakoneta High School High School Diploma Wapakoneta,

OH

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