Customer Service Sales

G illian Schoenfeld

Business Administration and Customer Retention M anagement

*** ********* ****, *********, ** 91711 = 440-***-**** = ************@***.***

E ducation: B.A. English Li terature with Business M inor, John Carroll University, University Heights,

O H 1992

Forte

• •

Retail Sales Operations Management Proficient Technical/Computer Skills

• •

Spatial Design, Merchandising, Display Critical Thinking, Problem Solving

• •

Payroll, Sales Tax Accounting and Bookkeeping Interpersonal & Written Communications

• Aficionado

Paralegal – PI, Business Contracts, Criminal Law

• Customer Service – Complaints, CRM

Management

Mantra Where there is a will, there is a way!

Creativity, skill, resourcefulness, and an open mind are paramount to discovery of

practical applications.

P ractical Applications Exper ience

• Customer Retention Manager, CRM Project Manager, and F ront Desk – P aul Blanco’s Good

C ar Company, CA – September 2013 to present: Sold Customer Follow-up, Complaints Handling,

and Data Base Management for an independent owner of multiple used car dealerships located in

Sacramento, Stockton, Oakland, Fresno, Orange County, Riverside, and Commerce, CA. Front Desk

M anager, Orange County and Riverside locations.

• Office Manager and Bookkeeper – A TRAIN, LLC – Aug 2012 to September, 2013: Bookkeeping,

Legal Assistance, tax research and preparation for independent retail auto consultant project in

London, Ontario, CA.

• Finance Manager – E Z Auto Solutions, Stockton & Sacramento, CA locations – Jan, 2011 to

A ug 2011: M anagement and processing of auto loan applications and contracts; Sales and

P rocessing of extended warranty contracts.

• Art & Gifts Gallery O wner/Operator – G ill ian's Enterprises, LLC, dba Geode Gallery,

C leveland, OH – Jan 2009 to Jan 2011: Purchasing, Merchandising, Marketing & Advertising,

Public Relations & Event Planning, Retail Sales & Customer Service, Design Consulting,

Bookkeeping.

• Legal Assistant and Office Administrator – K raig & K raig, Cleveland, OH – Apr 2007 to Aug

2008: Personal Injury Case Management, Audit Preparation, Legal Research, Pleadings, Briefs,

C lient Relations, general Office Admin.

• Ship-Out Logistics Coordinator ; O rder Fulfillment Specialist ; Sales Representative &

D esign Consultant – A rhaus, Cleveland OH – 2004 to 2007: (Promoted twice) – Assisted in

Development of Customer Service Dept; Cost & Delivery Scheduling; Corporate Advisor to 33 Stores

& Logistics Partners; Sales & Design Consulting.

• Art & Gifts Gallery Owner/Operator – L ill ies Enterprises, L.L.C., dba Finestra Gallery,

Willoughby OH – 2001 to 2004: Purchasing, Merchandising & Display, Marketing & Advertising,

Public Relations & Event Planning, Retail Sales & Customer Service, Design Consulting,

Bookkeeping.

• Legal Assistant – (1995 to 2002) – Lake County Prosecutor’s Office, Felony Division,

P ainesville, OH (1997 to 1999); Zamore, Gisser, T uroff & Sprague a nd S hapi ro, Belkin,

Lodwick & Turoff, Cleveland, OH (1995 to 2002): C lient Correspondence, Billing, Legal

Research, Pleadings & Briefs, Data Base Compilation, Case Tracking, General Office

A dministration.

Contact this candidate