Customer Service Sales

Eleasa Wiggins

**** ********** **. ****** ** ****2 404-***-**** ******.*******@*****.***

Objective

Provide professionalism and proper work ethics in a business atmosphere. Share expertise in client support. Provide

customer service while simultaneously increasing revenue margins. Work in a competitive environment with

opportunities to expand within the company.

Profile

People Friendly, highly motivated, focused, and innovative. Talent for adapting to new atmospheres.

Resilient. Goal oriented and enjoys meeting deadlines.

Lithe and resourceful – able to exercise critical thinking skills in strenuous situations. Understanding and

a team player. Recognized for premier performance top five improved occupancy also, recognized for top

three leasing star with nine leases in one week,

Skills Summary

1. Customer Service 6. Computer Savvy

2. Yardi 7. Data Entry

3. Filing 8. Sales Experience

4. General Office Skills 9. Team Work

5. Cash Handling 10. Medical Assisting

Professional Experience

GFI Decatur GA (5/2013 current)

Assistant Manager

Review and approve all statements of deposit accounting.

Contacted all notices to vacate to convert to a renewal and cancel notice.

Receive and collect all rent and cash receipts in accordance with company standards.

I did door to door resident contacts

Maintain superior customer service.

Submitted maintenance complaints and all aspects of Resident Retention

Maintained 8% delinquency.

Resolved resident complaints.

Maintained all move ins and move outs.

GREYSTAR Marietta GA (2/2011 5/2013)

Leasing Specialist

Respond to resident request promptly and courteously and to help resolve resident issues

Eleasa Wiggins

Maintain occupancy 93% and above. Currently 96% occupied. Made Pillar list for top leasing agent, also

achieved daily goals. Put in work orders and closed out work orders, Leased to qualified applicants that

qualified for the community.

COTTONWOOD RESIDENTIAL Lithonia GA (11/10 2/2011)

Leasing Consultant

Respond to resident request promptly and courteously and to help resolve resident issues

Maintain occupancy 90% and above. Currently 96% occupied.

Achieved daily, weekly, monthly individual leasing goals to contribute to team/property leasing goals

established by operational budget. Responded to and/or followed up on resident requests, logs requests as

needed.

Utilizes sales tools including: rapport building, qualifying, closing during each sales

interaction/presentation.

Qualifies prospects by collecting/compiling personal data, entering data into database, initiating background

check, and providing follow up status to prospects.

WELLS FARGO Smyrna GA (05/2008 11/2010)

Bank Teller

• Processes customer transactions within established guidelines. Identifies and makes sales referrals,

recommends alternate channels, cross sells bank services and products for Wells Fargo partners,

provides excellent customer service. Duties may include safe deposit, merchant/vault, ATM processing,

bonds and coupons, foreign currency and night drop.

References are available upon request

Contact this candidate