Customer Service

H eather Hoskins - Morales

**** ***** ****** #** ***** Bear Lake, MN. 55110 651-***-**** ****************@*****.***

Objective: Customer Service

Summary of Qualifications

Computer Proficient Professional Interpersonal Skills

Customer Service Focused Bi-L ingual Spanish {workable}

Financial Management Multiple Customer Service Award Recipient

S trong Attention to Detail H umanitarian Volunteer Community

Verbal and Writ ten Communication I nvolvement

Independent and Team Player

Professional Experience

• Functional knowledge of providing tier one guest services in a hospitality environment.

• Comprehensive experience in managing reservations and registration processes.

• Proven ability to communicate well with all internal and external agencies.

• In depth knowledge of providing hospitality services akin to housekeeping and administration.

• Responsible for processing data entry and audit spreadsheets for accounting.

• Organized, confirmed and conducted guest check-ins check-outs.

• M ade room reservations following requests, changes and cancellations.

• Secured payments and verified billing procedures.

• Answered guests’ queries and assisted in resolving issues.

• Answered telephones and provided information as requested.

Employment H istory

Wells Fargo J une 2004 to June

2014

Operations Processor I I, I I I

M inneapolis, M N

Crowne Plaza NorthStar Hotel A pril 2000 to

J une 2004

Guest Services Night Audit Supervisor

M inneapolis, M N

Community Involvement Volunteer

Habitat for Humanity 2012

U nited Way of The Greater Twin Cities 2009 to 2013

Feed My Starving Children 2013

Lake Aires Elementary School 2010 to Present

Education

National Career Readiness Certification Ramsey County 2014

Diploma Saint Francis High School - High School Diploma

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