Customer Service Sales

Alexandria Kamyab

*** * ********** *** *** *** Los Angeles Ca 90004 562-***-**** ****************@*****.***

Schooling

MBA IN PROGRESS UNIVERISTY OF PHOENIX

Major: Business Administration/Marketing

Minor: Marketing

Related coursework: Organizational Leadership, Human Capital and Business Ethics, Business Law, Accounting, Economics,

Corporate Finance, and Strategic Planning.

BACHOLERS 2010 UNIVERSITY OF NEW MEXICO

Major: Sociology

Minor: Psychology

Related coursework: Sociology of Society and Personality, Sociology of Gender and Age

Skills & Abilities

MANAGEMENT

Effective communication, providing consistent communication with projects and follow-up

Team development and Relationship building. Understanding team dynamics with respect and social poise

Problem Solver with brainstorming and outsourcing to the team

SALES

Drove sales through proper execution of visual standards

Increased hourly sales with enthusiasm, motivation, and influence and high energy

Built brand and client rapport, increasing return business and large corporate driven events

Increased Return to Vendor scores from previous direction in order to aid the amount of new merchandise sold in store

COMMUNICATION

Created Extra Client Service acronym (ECS) in order to better deter client fraud/theft. Acronym used district wide

Excellent internal and external communication via email, phone and direct contact

Empathetic listener and persuasive speaker

LEADERSHIP

Coaches and development of others

Motivational through delegation and follow-through

Understanding compromise, closing in on gaps, creating an understanding for change and the importance of it

Inspire team and clientele with creativity. Ability to think outside the box and take in considerations for better business

growth.

ASSISTANT STORE MANAGER FOREVER 21 11/2013-PRESENT

Train and Develop Team

Enforce Loss Prevention topics, train awareness of LP issues

Calculate figures constantly. Ensure payroll is accurate and alter hours as needed for business

Proper cash handling procedures, deposits, accurate account of petty and all funds

Proactively stay current with trends and competition; understanding the customers need

Execute Inventory once a year

Follow through with staff and management

Plan strategically, according o business needs within a timely manner.

OPERATIONS LEAD SEPHORA 06/2013-10/2013

Maintain collaborative and proactive relationship with brands

Consistently analyze the store business, providing insights to brand executives

Make timely adjustments to in-store merchandise in order to optimize sales. Responsible for delivering weekly & monthly

performance recaps for A-D selling SKU’s

Plan brand promotional activity and elevate client Beauty Insider program, including product launch strategies and sampling

techniques

Proactively stay current with trends and competition; develop expertise with in-store merchandising and related best

practices

Execute Inventory once a year

Execute Retrofits and product expenditure throughout store.

Plan strategically, in order to execute updates within a timely manner.

Scan, pack and ship return to vendor (RTV) products back to distribution center given deadlines.

MERCHANDISE LEAD SEPHORA 08/ 2011-06/2013

Maintain collaborative and proactive relationship with brands

Consistently analyze the store business, providing insights to brand executives

Make timely adjustments to in-store merchandise in order to optimize sales. Responsible for delivering weekly & monthly

performance recaps for A-D selling SKU’s

Plan brand promotional activity and elevate client Beauty Insider program, including product launch strategies and sampling

techniques

Proactively stay current with trends and competition; develop expertise with in-store merchandising and related best

practices

STORE MANAGER VANS 2004-2007/2010-2011

Manage all aspects of the day-to-day operations, including sales, customer service, recruiting, and training, profits, and store

standards

Supervise and manages all store personnel, including implementing and enforcing company policies and procedures and

corporate directives

Maintain effective corporate office business partner relationships

Establish control-related standards and procedures

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