Customer Service Human Resources

Location:

Posted:

August 27, 2014

Michelle R. Rivera

EDUCATION

Californa State University, Long Beach (Expected Graduation: Summer 2015)

• Bachelor of Science, Business Administration

• Human Resource Management emphasis

Woodrow Wilson High School Long Beach (Graduated: June 2011)

EMPLOYMENT HISTORY

Human Resources Intern at AFLAC (May 2014- August 2014)

• Recruiting agents or representatives for AFLAC

• Assisting agents and executives with administrative duties

Hostess at Mahé Restaurant (April 2013-Present)

• Providing excellent customer service and ensuring customer satisfaction with strong

communication and organizational skills.

Sales Associate at Tilly’s Clothing Store (March 2012-November 2012)

• Assisted customers with product selection in a friendly and professional manner.

• Re-organized the store’s inventory and set up displays for customer viewing.

• Often worked as head cashier, where I ensured that the customer’s final

experience was a positive one.

CAMPUS ACTIVITIES

Human Resource Management Association (Spring 2014-Present)

• Holding a position on the executive board as the Vice President of Membership

• Building relationships with Professionals in the field of Human Resource Management.

• Participating in fundraising events to support the organization.

Student Center for Professional Development (Fall 2013-Present)

• Attending professional development workshops given by corporate leaders. Examples of

the workshops include conflict resolution, business etiquette, and financial planning.

• Networking with many different people in the field of business, as well as students.

Campus Activities Coordinator- Delta Zeta National Sorority (Spring 2012-Spring 2013)

• Worked with philanthropy chair people from other sororities, fraternities, and campus

organization ns to coordinate Delta Zeta’s participation in their events.

• Ensured chapter was notified of upcoming philanthropy events in a timely manner.

Secretary Assistant- Delta Zeta National Sorority (Spring 2011-Spring 2012)

• Assisted the Secretary in taking attendance and minutes during chapter meetings.

• Managed the overall attendance point system and updated the executive board with the

status.