Faith Ann Zapora

*** ********** **

Somerset, KY 42503

609-***-**** acfmz0@r.postjobfree.com

Education:

BS in Business from Richard Stockton College of New Jersey, 2001

MA in Criminal Justice from Rutgers University, Expected 2014

MA in Intelligence / Terrorism from American Military University, Expected 2014

Learning Arabic from Rosetta Stone, status is beginner

Oxford Government Consulting: Clerk, March 2013 – June 2014

• Prepare VA records for conversion to electronic format

• Verify all information in VA records is accurate

J.C. Penney: Loss Prevention Officer, November 2010 – January 2012

• Certified, licensed and trained loss prevention officer.

• Promote and maintain safety of the property.

• Observe individuals for suspicious activity.

• Prevent shoplifting of merchandise.

• Recover merchandise that an individual may have attempted to shoplift.

• Apprehend shoplifters.

• Research internal instances of theft.

Presidium Learning: Clerk, May 2009 – November 2010

• Take and make enrollment phone calls on the K12 educational program.

• Educate customers on the K12 educational product.

Harrah’s Entertainment: Database Specialist, June 2000 - October 2006

• Successfully managed 15 temporary employees, half who were newly recovering heroin

addicts, processing over 28,000 records resulting in the project completing two weeks

ahead of schedule.

• Investigated and combined all duplicate customer accounts while ensuring that all

information was properly posted while maintaining 100 per cent accuracy for four high

paced casinos.

• Developed a database integrity training program to educate and train system users that

was adopted company wide.

• Trained over 300 personnel in database integrity issues.

• Responsible for daily reconciliation of customer suspended accounts.

Medical One: Purchasing Agent, November 1998 – June 2000

• Responsible for the creation and implementation of an inventory system for three high

volume medical offices including five casino satellite sites.

• Ensured billing for customers was complete and accurate.

• In charge of creating and maintaining a proper storage facility.

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