Customer Service Data Entry

My goal is to obtain a position in a field that will allow me to put forth

the skills learned from both past job experience and from my schooling

background.

Key skills:

Proficient in Microsoft Word/ Excel

Clear and concise communicator; Exceptional skills in communication with

customer contact and members of leadership.

Excellent time management skills

Works well in group settings

Can operate multiple phone lines

Efficient data entry with keystrokes of 55+ WPM

Active Listening

Service Orientation

Critical Thinking

Persuasion

Active Learning

Social Perceptiveness

Time Management

Education Background

Itt Technical Institute 12/2012 Associates of Applied Science

Everest (current) BA Applied Science

American Broadband

Customer Service Rep (2011 - 2013)

Job Duties

. Confer with customers by telephone or in person to provide information

about products or services, take or enter orders, cancel accounts, or

obtain details complaints.

. Convey information to management in regards to customer complaints.

. Check to ensure that appropriate changes were made to resolve

customer's problem.

. Keep records of customers interactions or transactions recording

details of inquires complaints or comments as well as actions taken.

. Converting customers from other companies to AMBT

. Resolve the customer's service or billing issues by performing

activities such as restoring service and adjusting their bills.

Insight Teleservices

Customer Service Rep (2006 - 2011)

Job Duties

. Assist customers in finding a lawyer that is suitable for them.

. Responsible for providing prompt insight in regards to information

pertaining to the call.

. Handled in bound and out bound calls

. Correctly take customers information for law firm

. Convey information to management in regards to customers complaints

Family Pet (2006-2011 )

Cashier

Job Duties

. Clean and aid in care to pets

. Give correct information on pets questioned about

. Cashier

. Listen to the needs of customers looking for pets

. Stock

Working America

Union Representative (2003 - 2010)

Job Duties

. Responsible for providing individuals with information on unions.

. Provide awareness packets to residents in regards to upcoming events

and meetings in their areas.

. Train employees on how to effectively sign up residents.

. Take calls and answer any questions that customers may have.

Lee' Chicken (1998-2003)

Job Duties

. Cashier

. Management

. Team Leader

. Order Stock Supplies

. Coordinate Shift

. Greet Customers

Contact this candidate