Administration
Resume:
ASHLEY BREWER
**** ***** ****, **********, ******* 35810
*********@*****.***
QUALIFICATIONS PROFILE
Innovative, goal-driven, and performance-focused professional; offering broad-based experience in sales and customer service,
business management, and administrative support. Interested to pursue an engaging position in numerous fields to proactively
utilize skills and expertise honed from years of management expertise. Noted for outstanding expertise in establishing
professional relationships with customers, colleagues, and executives while maximizing business opportunities. Self-motivated
and resourceful leader and team player; equipped with well-defined communication, technical, organizational, problem-solving,
and analytical aptitudes.
FUNCTIONAL SKILLS WITH EXPERIENCE
Customer Service and Relations
- Provided quality customer service to all customers and guests by assisting them with numerous initiatives, which
included product selection and payment; credit card program enrollment; and rapid conflict resolution.
- Developed and cultivated professional working relationships with all suppliers, buyers, and customers built on trust,
communications, and professional approach.
- Answered and settled phone calls regarding general inquiries and concerns; provided accurate information and messages to
callers; and took and transferred calls to appropriate parties.
Business Development and Administration
- Built and grew a wholly owned company from startup to a successful business providing phones, tablets, accessories, and
repair services to individuals across the Atlanta metropolitan area.
- Accomplished a wide array of business operations, such as incoming/outgoing shipment processing; inventory management;
personnel training and counseling; staff and management scheduling; and sales oversight.
- Performed various accounting duties, which included handling the preparation and filing of invoices; balancing receipts,
cash intake, and shift transactions; and creating daily projections encompassing sales trends.
Human Resources Management Employee Relations
- Proficiently trained, supervised, and counseled newly hired employees, including sales associates, on company policies
and procedures; thus optimizing productivity.
- Scheduled and presided over meetings and interviews for the general manager; and efficiently functioned as liaison to
the staff and departments throughout the restaurant.
- Progressively led the identification and evaluation of new employees’ readiness to operate in a fast-paced corporate
environment.
Notable Accomplishments:
- Gained recognition as the best headwaiter at Pappadeaux Seafood Kitchen for serving as a proactive and guest-driven
professional with outstanding customer service/guest satisfaction achievements.
- Earned selection from general managers at Pappadeaux Seafood Kitchen to assume additional role as part of the Management
Team.
- Leveraged outstanding aptitudes in addressing all customers’ needs and concerns in a prompt manner, resulting in total
customer satisfaction and increase in referrals and repeat business.
- Drove performance improvements as reflected in attaining and exceeding sales goals at Dillard’s.
EMPLOYMENT HISTORY
Headwaiter; Bartender; and Trainer Pappadeaux Seafood Kitchen, Marietta, GA 2007–2014
Assistant Manager Finish Line Shoe and Apparel, Huntsville, AL 2006–2007
Customer Service Representative Dillard's, Inc., Metairie, LA; Huntsville, AL 2005–2006
Co-Owner Phone Fanatics 2013
EDUCATION
Coursework in Biology: 2005 Xavier University of Louisiana, New Orleans, LA
CERTIFICATIONS
Level 3 Cellular Master Technician Certification: 2014 Wild PCS Training Center, Roswell, GA
Phlebotomy and Nurse Technician State Certifications: 2012 Cobb Medical Institute, Mableton, GA
Certified Nurse Assistant (CNA) State Certification: 2011 Cobb CNA School, Mableton, GA
TECHNICAL ACUMEN
Microsoft Office Suite (Word, Excel, and Outlook) Internet Applications
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