Customer Service Manager
Resume:
Tony Heard
Gainesville, FL 32607
*************@*****.***
Objective
To obtain a long-term, rewarding position with a company; utilizing my relevant work experience, my applicable
education, and my passion for truly serving others.
Education
Associate of Applied Science Degree in Business Administration
10/2013
Everest University Online Tampa, FL
Relevant Coursework:
•
• Principles of Accounting I & II • Principles of Management
• Introduction to Finance • Small Business Management
• Introduction to Human Resources • Strategic Planning for Business
Skills
• Working knowledge of the Database Manager 4D and the Microsoft Office suite, including: Word, Excel,
PowerPoint and Outlook
• Extremely knowledgeable with budgeting and reporting best practices
• Strong team player as well as individually productive
• Excellent communication, customer service, administrative and clerical skills
Experience
Assistant Manager 06/2011-05/2013
The Pantry Inc. Gainesville, FL
• Assisted with all store functions including scheduling, ordering, freight processing and all day-to-day store
activities as directed.
• Provided leadership and direction to associates as appropriate to include utilization of daily planner and index
cards.
• Processed all required reports, documents, and memos.
• Protected and secured all company assets, including store cash.
Floor Supervisor 11/2009-05/2011
Val-tech Rochester, NY
• Managed retail staff, including cashiers and people working on the floor.
• Coached, counseled, recruited, trained, and disciplined employees.
• Organized and distributed staff schedules.
• Maintained store's cleanliness and health and safety measures.
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