Customer Service Office Assistant

Latess Davis

**** ***** *****

Loris, SC *****

Phone Number: 843-***-****

Email Address: **********@*****.***

OBJECTIVE: Currently seeking a career in a healthcare facility that will allow me the

opportunity to utilize my healthcare training as a Medical Office Assistant while displaying and

utilizing my customer service and administrative skills.

HIGHLIGHTS OF QUALIFICATIONS:

• Diligent and professional Medical Office Assistant

• Highly motivated and willing to cross-train

• Medical Terminology and Customer Service orientation

• Electronic Health Records /Administrative and Managerial Support

• Anatomy and Physiology

• Strong organizational and cross-cultural communication skills

• Computer skills: Microsoft Office (Word, Outlook, Excel), data entry, advanced web

researching, social media

• Medisoft and CPT Coding

• Insurance Carrier Knowledge and verification of insurance information

• HIPAA & OSHA Certified

EDUCATION:

Allied Health Institute- North Lauderdale, FL 2012

Medical Office Assistant Diploma

Horry Georgetown Technical College- Conway, SC 08/2010-Present

Degree Obtained?

PROFESSIONAL EXPERIENCE:

Check into Cash- Myrtle Beach, SC 04/2012-Present

Center Manager

• Develop new business by offering payday loans, check cashing services, money orders,

money transfers, bill pay services and any other product or service that the company

offers.

• Train, coach, and manage center employees in all Company's policies and procedures.

• Achieve individual and center goals through increase of new business, referrals, retention

of current customer relations and managing the collection process.

• Supervise and schedule employees to ensure proper center coverage.

• Interviewed and recommended the most qualified applicant to meet the needs of the

center.

• Conduct employee evaluations and corrective actions measures as directed by your Area

or District Manager.

• Ensure that equipment is well maintained and supplies are properly ordered.

Report mishaps of day-to-day operations; help solve problems that affect the service,

•

efficiency and productivity of the center.

Atlantic Health Care- Conway, SC 06/2011-04/2012

Personal Care Aide

• Assisted elderly or disabled adults with daily living activities at the person's home or in a

daytime non-residential facility.

• Performed duties at a place of residence such as making beds, laundry, and preparing

meals. Provided meals and supervised activities at non-residential care facilities.

• Provided advice to regarding nutrition, cleanliness, and household utilities.

Tower on the Grove- Cherry Grove, SC 04/2010-07/2010

Housekeeper

• Handled cleaning, disinfecting, dusting, vacuuming, and changing linens.

• Inspected all the areas and office premises to check any area is left unclean.

• Monitored and documented the materials used in cleaning process on a daily basis.

HCDSN- Conway, SC 01/2008-02/2009

Direct Care Trainer

• Checked patient’s temperature, pulse, and respiration rates.

• Changed surgical dressings and administered prescribed medications.

• Assisted with prescribed exercises helping to move patients in and out of bed, chairs,

baths, wheelchairs, and vehicles.

• Read aloud to or conversed with patients for mental health maintenance.

• Transported patient to doctor appointments and other commitments.

Food Lion- Columbia, SC 02/2006-12/2007

Sales Associate

• Managed cashiering activities in areas of purchasing, returns, and exchanges, and

enforced store policies.

• Trained new personnel regarding, policy, and regulations, sold store merchandise and

exceeded daily quota with an average of many sales.

• Collaborated with store venders regarding merchandise availability, damaged

merchandise, missing merchandise, pricing, and special orders.

• Stocked store merchandise and display shelves.

References Available Upon Request

Contact this candidate