Customer Service Sales
Resume:
JANIQUE C. HARRISON
****************@*****.***
SUMMARY
Experienced individual with excellent leadership abilities and a diverse background. My areas of interest
include Marketing, Client Relations, Customer Service, Retail Management, Sales and Marketing. I
possess exceptional verbal and written communication skills, meticulous attention to detail, quick learner,
team player, an ability to manage multiple tasks simultaneously, prioritize assignments, exceed goals, and
meet deadlines.
SKILLS
Marketing Retail Management Call Center Lotus Notes
Product Development Team Leader Order Management MS Office Suite
Merchandising Recruiting Cisco Systems Internet Research
Customer Service New Hire Training Order Systems Payroll
Event Coordinator e commerce Google Apps Full Cycle A/P
Luxury Retail Sales Telephony Outlook Receptionist
EMPLOYMENT HISTORY
BRAND CONNECTIONS San Francisco, CA Oct 2013 Present
MULTIPLE BRAND REPRESENTATIVE
Provide excellent customer service, educate and make recommendations.
1. Ensure that each client receives excellent service
2. Maintain solid product knowledge
3. Represent multiple brands
4. Notify clients of special events and promotions
5. Blog and post on company web portal
6. Attend monthly training and weekly meetings
7. Drive sales through product sampling and promotions
8. Recruit, train and mentor new hires
9. Coordinate special events
10. Create training manuals
11. Set sales goals
12. Track sales
13. Resolve escalations
14. Act as company liaison
NORDSTROM San Francisco, CA May 2006 Oct 2013
PERSONAL STYLIST
Provided excellent leadership and direction to Sales Associates.
Provided excellent customer service and personal styling to Nordstrom clients.
1. Ensured that each client received excellent service
2. Maintained solid product knowledge
3. Maintained client information via automated system
4. Notified clients of special events and promotions
5. Offered and opened store accounts for clients
6. Conducted product demonstrations
7. Practiced cross selling
8. Achieved and maintained top tier sales goals
9. Attended meetings, product launch training and seminars
10. Coordinated special events with vendors
11. Merchandised and restocked the department
12. Assisted with recruiting, hiring, training and mentoring new associates
13. Completed department price changes
14. Coordinated and participated in inventory
15. Set sales goals
LOUIS VUITTON San Francisco, CA November 2009 November 2012
CLIENT RELATIONS SPECIALIST
Provided excellent customer service and sales support to Louis Vuitton Clients.
1. Received 100+ calls per day from Louis Vuitton clients
2. Provided information regarding products and services
3. Maintained quarterly sales goals and quality standards
4. Entered clients' sales orders
5. Resolved clients' escalations
6. Kept records of clients transactions and inquiries
7. Determined charges for services requested
8. Processed payments, exchanges and refunds
9. Contacted clients to respond to inquiries
BASS ELECTRIC San Francisco, CA May 2002 July 2008
AP/PAYROLL ADMINISTRATOR
Provided executive support to CEO, CFO, Controller and other department staff.
Administrative Functions:
1. Received calls and directed callers to the appropriate contact
2. Processed incoming and outgoing mail
3. Completed travel and catering arrangements
4. Prepared department documents and presentations
5. Managed confidential files
Accounts Payable Functions:
1. Ensured timely payments of monthly bills $300K
2. Processed vendor invoices 700 per month
3. Processed expense vouchers 25+ per month
4. Maintained accurate records and control reports
5. Prepared accounts payable register and related reports
6. Filed, archived and maintained invoices
7. Responded to accounts payable inquiries from vendors and clients
Payroll Functions:
1. Processed, printed and distributed payroll checks including ACH
2. Computed, withholding, and other deductions associated with net earnings
3. Processed 401k deductions
4. Processed multi state payroll taxes, quarterly taxes and W2 forms
5. Processed weekly and monthly union transmittal reports
Contact this candidate