Customer Service Manager

Corinne C. L. Crabtree

**** ****** **. *****, ** 63116 ? 314-***-**** ? ********@*****.***

professional experience

gateway arch tax - east St. Louis, Illinois

**/**** - */****

Office Manager/Sr. Tax Preparer:

. Supervised staff members in all aspects of tax preparation and

customer service.

. Trained employees on tax software and correct tax preparation

procedures.

. Prepared tax returns for individuals and small businesses.

. Ensured company and clients were compliant with federal and state tax

laws.

TLW AND ASSOCIATES LLC - St. Louis, Missouri

9/2013 - 2/2014

Paralegal:

. Assisted attorneys through all phases of litigation.

. Drafted discovery, motions, and other legal documents.

. Conducted client intake interviews and opened new cases.

. Updated and maintained numerous case files (hard copy and electronic)

simultaneously.

ELITE TAX GROUP - east St. Louis, Illinois

1/2013 - 4/2013

Office Manager/Sr. Tax Preparer:

. Supervised staff members in all aspects of tax preparation and

customer service.

. Prepared tax returns for individuals and small businesses.

. Ensured company and clients were compliant with federal and state tax

laws.

. Generated 80% of the company's profits and clientele.

Thompson Coburn llp - St. Louis, Missouri

1/2002 - 3/2011

Paralegal:

. Promoted to paralegal position after serving as litigation assistant

in the largest civil litigation case in US history: United States of

America vs. Philip Morris, Inc.

. Communicated effectively through written and verbal means directly

with opposing counsel, witnesses, judges, court clerks, co-counsel and

clients.

. Populated and maintained electronic exhibit database containing over

5,000 exhibits.

. Updated and maintained case files for numerous cases simultaneously

and distributed daily correspondences.

Education

HARRIS-STOWE STATE UNIVERSITY, St. Louis, MO 8/2011-5/2014

Earned 88.610 credits towards Bachelor of Science in Business

Administration

SCHOOL OF METAPHYSICS, Maplewood, MO 5/2011-Present

Respondere - Mastery of Consciousness 11/2012

Sanford-brown college, Fenton, MO 1/2000 - 3/2002

Associate's Degree, Paralegal Studies, 03/2002 Distinction: Summa Cum Laude

Professional & Civic Involvements

. Sigma Tau Delta, International English Honors Society Member

. Teacher of Mastery of Consciousness (SOM)

. Leader of Society for Intuitive Research (SOM)

. Chairperson for MOBAR Committee (SLALA)

. Chairperson for Volunteer Legal Assistants (SLALA)

. Elected Vice President (SLALA)

. Member of Paralegal Enhancement Committee (TC)

. Member of Paralegal CLE Committee (TC)

. Member of Paralegal Retreat Committee (TC)

. Alumni Mentor to Student of Paralegal Studies from Sanford-Brown

College

. Missouri Presidential Election Volunteer

. Rockwood School District Science Fair Judge

. Life Crisis Suicide Intervention Phone Counselor

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