Customer Service Representative

Michelle Rose

***** ********* ****** ( Cleveland, OH 44105 ( 216-***-****

**************@*****.***

Objective: Accounts Payable Position.

SKILLS

Accounts Payables/Receivables Inventory Control School

District Software

J.D. Edwards Software Invoicing Purchase Orders

Credit Card/Check Card Payments Requisitions Microsoft Office

AS 400 Software ACH Payment Voxware Systems

Tandem Warehouse Systems 10-Key Data Entry

EMPLOYMENT

Warrensville Heights Board of Education

2014

Accounts Payables

Warrensville Heights, OH

All clerical duties, accounts payables/receivables. Processed invoices for

payment. Processed requisitions to purchased orders. Identify and correct

all pricing discrepancies and associated purchase orders. Post invoices to

enable check processing. Set up new vendors and update existing vendor

information.

W Design

2014

Accounts Payable (Contract)

Chagrin Falls, OH

Process invoices for payment. Identify and correct all pricing

discrepancies and associated Purchase Orders. Post invoices to enable check

processing. Set up new vendors and update existing vendor information.

Process over 100 invoices daily. Gather receipts and expense report for

each Project Manager and input into accounts payable system using expense

coding. Update vendors payment status and send email confirmations.

Transtar Industries 2013 - 2014

Accounts Payable (Contract)

Walton Hills, OH

Contacted vendors whose credit invoices were due or outstanding and

processed credits into the J.D. Edwards system. Maintained weekly goal of

300k to successfully manage the Aging Report. Entered debit invoices and

helped to ensure the smooth flow of the work process. Updated vendor

information received from the Branch Managers. Processed over 175 invoices

daily.

Fox International 2012 -

2013

Customer Service Representative

Beachwood, OH

Successfully assisted customers with trouble shooting their products; and

inbound calls from Black and Decker consumers pertaining to their Black and

Decker products issues. Answered questions concerning warranties,

purchases, parts, refunds, and delivery dates. Provided tracking numbers

to consumers. Processed credit card payments using AS 400 system.

Received and handled 80 to 100 calls daily.

Sysco Foods 2000 - 2009

Accounts Payable

Cleveland, OH

Compiled invoices for processing, stamped with date received, matched

invoices and purchase orders, reviewed for discrepancies. Processed over

150 invoices daily. Faxed over the proper paperwork to vendors for ACH

setup. Processed ACH payments bi-weekly and mailed paper checks to non-ACH

customers monthly. Notified the buyer when there was a price discrepancy

between the invoice and the purchase order and made the appropriate price

changes. Handled discrepancies on invoices for short pay, debit, credit or

discounts. Managed the AP Scanner processor with scanning receiving

documents using AS 400 accounting system. Cross trained switchboard, mail-

room and will-call.

Sysco Foods 1996 - 2000

Customer Service Representative

Cleveland, OH

Successfully resolved customer inquiries related to product availability,

order placement, and shipping and delivery issues. Arranged delivery

dates. Made outbound calls on scheduled dates to ensure order accuracy, and

verified that orders were on the correct truck route.

Education

Erieview Catholic High School - Cleveland, Ohio

College Prep Course - Graduated 1978

References available upon request.

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