Active Directory High School
Resume:
Anthony G. Hooper
***************@*****.***
**** ********* **. - ***** *****, Illinois 60429 – 708-***-****
EDUCATION
ITT Technical Institute, Orland Park, IL March 2011
Hillcrest High School, Country Club Hills, IL May 2008
Associate of Applied Science – Computer Networking Systems
ACADEMIC FOCUS
• •
Pursuing A+ Certification Microsoft Network Operating System II
• Operating Systems
• Linux Operating System
• Introduction to Computer Programming
• Network Application Services and Security
• Microsoft Desktop Operating System
• Linux System Administration
• Structured Cabling
• WAN Technology and Application
• Database Development
• Network Technology and Service
• Network Standards and Protocols
Integration
• Microsoft Network Operating System I
• Network Development Capstone Project
SOFTWARE/SKILLS
• •
Microsoft Office Windows 7, XP, Vista, Me
• GNS 3
• Citrix XenDesktop Server
• VMware
• Remedy Ticketing System
• •
Raptor Issue Ticketing System
• Logmein Rescue
• Python
• Active Directory
• Windows Server 2003
PROJECTS
ITT Technical Institute, IL
• Team Project – Developed a 3 story building server:
Visio outline of floor building Constructed crossover cables
Router layout
Connecting servers together
True Vine M.B. Church, Dixmoor, IL
• Upgrade computer lab
WORK EXPERIENCE
DeVry June 2014- July 2014
(Temporary Position)
Call Center (Solving student’s profile issues with password resets.)
• Active Directory
• Remedy (via telephone & internet live chat
McGraw-Hill June 2013-September 2013
(Temporary position)
Call Center Representative
• Diagnosing and resolving issues with customer accounts using the following applications:
o Connect
o Learnsmart
o Blackboard
o Ebooks
o Tegrity
o Master Product Database (MPD)
• Track troubleshooting tickets using:
o Salesforce
Shopper Trak, (Chicago, IL) July 2012- August 2012
(Temporary position)
• Installation Analyst, handling calls with technicians and completing installations on new
products.
o Responded to calls from technicians on set up for new orbits in store
Filled out tickets and resolved issues with remedy ticketing system.
o
Connected to the orbit cameras through the company’s software.
o
Made zones for the camera to track customer as they entered the store.
o
Documented technician issues
o
The McCann Group IT Prof., Olympia Fields, IL February 2012 – May 2012
(Temporary position)
• Help Desk Level 1, monitor and maintain workstations
o Responded to requests for technical assistance in person, via phone, electronically
o Active Directory was used to make user profiles for the company’s project in Texas
o Diagnosed and resolved technical hardware and software issues using remote access
technology
o Researched questions using available information resources
o Advised user on appropriate action
o Follow standard help desk procedures
o Logged all help desk interactions
o Administered help desk software
o Redirected problems to appropriate resource
o Identified and escalated situations requiring urgent attention
o Prepare monthly activity reports documenting requests, problems, and resolutions
o Stayed current with system information, changes and updates
Independent Contractor (self-employed) - IT Specialist March 2011 – Present
• Computer maintenance
o Clean computers
o Upgrade software and hardware
o Upgrade operating systems
o Remove viruses, malware, adware and spyware
Contact this candidate