Human Resources Professional

K ATA N I A B R OW N

***** ********** ***** ****, ** 48377 313-***-**** *******.*****@*****.***

TALENT ACQUISITION SPECIALIST

Experience with providing guidance to hiring manager on sourcing options to ensure the most-effective

and cost efficient approach for external hiring.

Demonstrated success in Human Resource (HR) affairs, experience in employee recruitment, mediating,

conflict resolution, benefits and compensation.

Proven success in negotiating win-win solutions, developing team building programs, writing personnel

manuals, corporate policies, business process descriptions and management reports.

Professional Skills

Mediation & Advocacy Staff Recruitment & Retention Training & Development

HR Policies & Procedures Negotiating & Closing Employee Relations

Education

Baker college Auburn Hills, MI

Bachelor in Health Services Administration (Dean’s List)

Minor in Human Resources

Davenport university Dearborn, MI

Bachelors in Business Administration, specializing in Marketing

Professional Experience

Express Employment www.Expresspros.com Royal Oak, MI

Staffing Consultant, 1/2013 to 5/2014

• Responsible for recruiting, orientating, and supervising staff; was able to identify exempt and

nonexempt level employees for clients with open requisitions

• Collaborate with hiring manages to identify staffing needs, negotiate rates and coordinate on-site

interviews of qualified candidates.

• Oversee placed clients performance, mediate disputes and grievances in an effort to maintain healthy

relationships with hiring managers

• Employ advanced recruiting and sourcing techniques in order to identify top talent and achieve lowest

cost per hire

• Identify sources using a variety of techniques including referrals, direct recruitment, social networking,

and e-mail marketing

Key Accomplishments:

Interviewed 750+ candidates within a 17 month period and successfully placed 75% in full time roles

Cultivated relationship with hiring agencies with 100% retention

TCF BANK www.TCFBank.com Commerce Township, MI

Branch Supervisor, 7/2012 to 1/ 2013

• Collaborated with customer service staff members to identify ways to meet sales goals; facilitated

contest and staff giveaways

• Fostered an open-door environment conducive to positive dialogue for all personnel, which increased

employee retention

• Monitored staff performance, maintained personnel files, rewarded good behavior and/or addressed

performance issues

K ATA N I A B ROW N

Phone: 313-***-****

• Engaged long term customers to introduce new products to their portfolios

Bath & body Works www.BathandBodyWorks.com Novi, MI

Sales Associate, 8/2004 to

1/2012

• Provided superior customer service by ensuring clients were educated about products and their ingredients to prevent allergic reactions

• Maintained knowledge of all promotions and organized displays to make product selections easy

• Monitored and reported suspicious behavior to prevent inventory losses

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K ATA N I A B ROW N

Phone: 313-***-****

EMC Corporation www.EMC.com Livonia, MI

District Sales Process Coordinator, 1/2008 to 12/ 2009

• Facilitated all facets of trade show events; logistics, travel arrangements, signage, booth configurations and placement

• Facilitated new hire on-boarding

• Coordinated internal/external luncheon events

• Backed up receptionist duties, i.e. inventoried office supplies, greeted visitors, completed Fed-Ex packages, answered the phone, delivered

messages

• Oversaw marketing initiatives; resulting in successful B2B sales and/or contract renewals

• Successfully raised profit margin in my district by utilizing strategic pricing, promotional material and post-event follow up

Comerica Bank www.Comerica.com Detroit, MI

Assistant Branch Manager, 7/2001 to 11/ 2007

• Coordinated and assigned task for Customer Service Representatives (CRS); solved problems and assisted personnel with complex

transactions and balance discrepancies

• Developed and instituted sales training criteria for on-boarding new branch personnel; solicited feedback and made necessary changes

• Held staff accountable for meeting sales, service and referral goals

• Resolved customer complaints and issues promptly and efficiently

• Conducted “proof process” to ensure adherence to operational regulations; investigated losses

• Partnered with Branch Manager to complete performance appraisals for Tellers; announced promotions and employee transfers

additional information

Areas of Expertise Software

Budget/Cost Planning Excel

Leadership & Mentoring PowerPoint

Resource Planning Word

Scheduling Outlook

Client Relations

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