Customer Service Office

C. RUSSELL WILLIAMS

** ****** ******, **

Atlanta, GA 30315

*********@*****.*** • Ph: 510-***-****

Office Manger • Executive Assistant

Office Team, San Francisco, CA July 2012 present

Administrative Management Contractor (Various Assignments)

• Managed administrative operations for various clients providing administrative support

• Provided administrative support and coordination of special projects as assigned for mid to executive level

managers including heavy scheduling, calendar management, and document production.

• Research, planning, and coordination of special events and conferences. Arranging logistical details for

speakers and guests

Securities Industry and Financial Markets Association (SIFMA), Washington, DC June 2010 – June 2012

Manager, Office Services

• Supervised the front office/reception area and administrative staff. Managed administrative staff’s scheduling,

job duties, attendance, and also evaluated their performance.

• Assisted with recruiting, training, and on boarding of new staff. Primarily responsible for new hire training

and orientation on office policies, procedures, and equipment.

• Managed conference room scheduling and catering for all events.

• Worked with HR to develop staff training; identified and scheduled staff enrichment and learning programs for

administrative support staff

• Managed vendor contracts for the office. Periodically met with vendors to negotiate pricing, ensure excellent

customer service, and accurate billing.

• Created and maintained filing systems, and kept an inventory of all office and storage files.

• Maintained office equipment, scheduled repairs and maintenance. Supervised Internet, network, phone

systems, mail, and other office systems.

• Provided executive level admin support for 2 to 3 VP/managing directors arranging travel, managing calendars,

and submitting expense reports.

• Assisted in the on boarding of new tenants, ensuring tenants’ needs were met in a timely manner conveying

appropriate information from SIFMA or building lease agent to tenants.

Mentors, Inc., Washington, DC April 2008 – January 2010

External Relations and Operations Manager

• Created and maintained permanent files and filing systems and kept inventory of all office and storage files.

• Maintained office equipment, scheduled repairs and maintenance. Supervised Internet, network, phone

systems, mail, and other office systems.

• Processed check requests and ensured completeness and accuracy; logged in checks; maintained complete

financial files; and worked with the bookkeeper and executive director on monthly finance activities.

• Responsible for on boarding of new employees. Which including preparing office space, providing logins for

computer network systems, benefit enrollment, and legal/tax/forms for new employees

• Created and maintained confidential financial and human resource files of the executive director’s office, as

well as financial and employee files, records, pay stubs, and personal data.

• Processed check requests and ensured completeness and accuracy; logged in checks; maintained complete

financial files; and worked with the bookkeeper and executive director on monthly finance activities

• Maintained the confidentiality of the executive director’s office, as well as financial and employee files,

records, paystubs, and personal data.

SOFTWARE SKILLS –

Microsoft Office: Word, Excel, PowerPoint, and Outlook. Familiar with Quick Books, Adobe Acrobat, and Salesforce

EDUCATION

Oakland Senior High School, High School Diploma G.P.A. 3.50

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