Customer Service Manager

**** ******** **** ***** 407-***-****

apt *** E-mail

Orlando FL, 32839 ********@*****.***

Jason S. Cvetan

Objective: To obtain a position within a vital and thriving department that will utilize my education, skills, and

experience in a mutually beneficial relationship.

Professional Experience

2010 - Present Sweet Tomatoes Lake Buena Vista, FL

Catering Coordinator

• Establish and maintain strong relationships with local business in order to meet and exceed sales goals

• Manage all costs associated with catering, e.g. labor, supply cost, discounts and auto cost

• Keep accurate records of all catering invoices as well as associated temperature control logs

• Work closely with store and district managers to ensure the catering department reaches and surpasses all

expectations

• Maintain extensive knowledge of the product offered for catering

• Set schedules for assistants and drivers

• Manage store employees in order to guarantee accurate and efficient production on all orders

• Deliver orders efficiently and on time while also strengthening relationships with the consumer

• Complete all end of day responsibilities including but not limited to logging drivers hours and any gratuities, ensuring

all invoices have been paid and following up with clients regarding previous days orders

Catering Assistant/Lead Driver

• Accurately and efficiently execute and deliver catering orders

• Maintain extensive knowledge of the product offered for catering

• Work closely with store employees and help produce food as necessary

• Exhibit excellent organizational skills and time management

• Accurately measure and log all food temperatures

• Regularly clean equipment and maintain a sanitary work environment

• Follow directives from Coordinator and all store managers efficiently and effectively

• Help Coordinator generate sales by building strong relationships with existing clients and generate new leads

• Regularly communicate with supervisors regarding performance and potential areas for improvement

2007-2013 Walt Disney World Lake Buena Vista, FL

Server/Bartender

Polynesian’s Kona Café

• Display accuracy and efficiency in order taking

• Provide exemplary customer service in an upscale dining environment

• Create positive guest interactions on a nightly basis

• Exhibit extensive and comprehensive knowledge of all menu items

• Follow proper cash handling procedures at all times

• Work closely and collaboratively with the kitchen staff and fellow servers or bartenders

• Maintain a safe and sanitary work environment through regular and proper cleaning procedures

• Communicate regularly with supervisors about performance and expectations

Disney’s Magical Express Coordinator

Disney’s Polynesian Resort

• Process all guest luggage delivered from airport efficiently

• Display exceptional organizational skills

• Ensure bell services delivers luggage accurately and in a timely manner

• Work directly with guests and airport personnel to track delayed/missing luggage

• Maintain a cleanly work environment at all times

• Maintain strong working relationships with co-workers and subordinates

• Exhibit mastery of the software systems used to track luggage and performance

• Communicate regularly with supervisors about performance and expectations

Education

2002-2006 University of Central Florida Orlando, FL

Major: Biology

Certificates/Licenses

Serve Safe food handling certification

Disney Four Key Basics certification

Responsible Vendor (alcohol) certification

Skills

Microsoft Office (WORD, EXCEL, ACCESS, OUTLOOK, POWERPOINT)

Monkey Media Catering Software Systems

Reddoor Catering Software Systems

Mantra POS System

Tggr Tips/Gratuities Accounting Software

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