Customer Service Manager

Andrea Delph

419-***-**** *** Brice Avenue Lima, Ohio 45805

******@*****.***

Objective: A position utilizing my experience and skills to improve your

customer satisfaction and

retention and increase your operational profits.

Experience:

River Ranch Radiology 2001 to 2007

Billing Manager

Austin, TX

. Managed a team of 16 AR Collectors

. Responsible for daily creation and review of AR reports

. Responsible for resolution of accounts that are 120+ days as well

as all escalated accounts.

. Ensuring, on average, a turn around time of 10 days

. Motivation and mentoring to direct reports

. Provided and maintained ongoing Customer Service training for direct

reports

Harris Methodist Health Plan 1988 to 2001

Claims Manager Arlington, TX

. Managed a team of 42 Claims Examiners

. Responsible for maintaining an 8 day turn around time

. Implemented Continuous Improvement efforts

. Managed daily production goals for Claims Examiners

. Assisted Health Care Providers with escalated claims issues

. High level of internal and external Customer Service involved

Provider Relations Representative

. Assisted Health Care Providers with Claims and other insurance related

issues

. Provided training to Health Care Providers staff to ensure proper

billing

. Liaison between Health Care Providers offices and Claims/Customer

Service

Department

. Coordinated training for Healthcare Providers and their staff in

various areas

. High level of internal and external Customer Service involved

Claims Production System Trainer

. Responsible for providing training on Claims Department Policies and

Procedures, and Production System training to all incoming employees

. Provided Claims training to Healthcare Providers and their Staff

. Responsible for developing a Claims Policy and Procedure Manual as

well as a Production System Manual

Skills:

. Microsoft Word, Microsoft Excel, Microsoft Powerpoint, QuickBooks,

Windows 7,

Windows 8, Kronos, Lotus 1-2-3, Novell Systems, Typing 85 wpm, 10-Key

by Touch

Education:

Richland High School Richland Hills, TX

References will be furnished upon request

Contact this candidate