Customer Service Registered Medical Assistant

TERRY KNAPP

***** **** **** ******* *******, MI *9060

269-***-**** ********@*****.***

CAREER PROFILE:

Outgoing medical assistant who is compassionate and dedicated to helping

others and being a positive example to all patients and staff on a daily

basis. Confident with injections, venipuncture, and vital signs. Hard

worker, dependable, team player, and strong attention to detail. Highly

motivated and well equipped to provide emotional support and make it a

comfortable, soothing environment. Remain calm in extremely difficult

situations which gives a strong belief in the importance of compassionate

support in patient care.

EDUCATION:

Everest Institute

Kalamazoo, MI

Medical Assistant Diploma

04/2013 - 04/2014

SKILLS:

. Venipuncture

. Bandaging

. Urinalysis

. Appointment Scheduling

. Vital Signs

. Specimen Collection

. Filing

. ICD9/CPT Coding

. EKG

. Ear Irrigation

. PFT Testing

. Autoclaving

. EMR Training

. Hemoglobin

. Injections

. Eye Irrigation

. PDR Use

. First Aid

CERTIFICATIONS

. Honor Roll and Perfect Attendance - Everest Institute

. CPR Certified - American Heart Association

. HIPAA/OSHA Compliant - Everest Institute

Work Experience:

Hastings Orthopedic Clinic

Hastings, MI

Medical Assistant Extern

03/2014 - 04/2014

. Roomed patients and administered vital signs

. Procedure tray set up and explained procedure to patient

. Assisted with application of and removal of casts

. Transported patients to x-ray department

. Data entry using SRS system

Martha Parfet Gull

Lake, MI

Housekeeper 1991 -

Present

. Maintained cleanliness of private residence home

. Ran errands such as grocery shopping

. Assisted with setting up for dinner parties

Fifth Third Bank

Richland, MI

Customer Service Rep

09/2006 - 09/2011

. Opened new accts, processed credit card apps and assisted with loan

applications

. Received many awards and recognition for exceptional customer service

VOLUNTEER EXPERIENCE:

SPCA Kalamazoo, MI

Kalamazoo Public Schools/Adopt a Family

Kalamazoo, MI

American Red Cross/Bone Marrow Donor Program

Kalamazoo, MI

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