Customer Service Sales Representative

Rodolfo V. Alix

Orland, FL *****

Phone: 407-***-****

Email: ********@*****.***

Summary of Qualification

Excellent communication skills 10 + years customer service experience

Creative problem solver Enthusiastic developer of good relations with

clients

Convincing sales and collection strategies

Career Objective

Highly enthusiastic Marketing Representative with 10 years client interface experience. Seeking to develop within

a fast pasted competitive environment and excel with a positive attitude as a goal oriented individual.

Work History

Marriott Vacation Club Orlando, FL 328**-*-**** to 6-2014

Vacation Sales Representative

Contacting previous guess to offer discounted vacation getaway packages to various locations with

commitment to preview industry’s vacation timeshare ownership.

Wyndham Worldwide Orlando, FL 328**-*-**** to current

Vacation Sales Representative

Perform outbound calls contacting active Wyndham‘s timeshare owner with success in selling

Bring A Friend packages.

Check availability for accommodations in hotels and resorts for timeshare owners.

CTS Caribbean Telemarketing, CxA Santo Domingo, Dom. Rep. 3-2007 to 12-2010

Customer Service Supervisor

Organized weekly sales reports to track inbound and outbound campaign success utilizing CRM.

Work with management to reduce and control company’s unproductive expenses.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Managed closing plans on payment schedules and collection procedures on delinquent account.

Generated sales and employee's reports in Excel with data from a variety of sources with 100% accuracy rate. .

Supra Telecommunication & Information System, Inc. 7-2003 to 10-2006

Regulatory and Resolution Specialist Outsourced in the Dom. Rep.

Managed wide variety of customer account and administrative tasks to resolve customer issues efficiently.

Scored in top 10% of employees in successful resolution of issues.

Respond to general inquiries from department supervisors and staff via e-mail and fax.

Adherence to governmental and state regulatory policies.

Proficiently embrace customer retention efforts with primary goal in satisfying company's core objective.

Rodolfo V. 2

Alix

Education and Training

H&R Tax School Irvington, NJ 07111 1995

Certified Tax Preparer

Preparation of individual tax forms

New Jersey Real Estate Institution Garwood, NJ 07027 1989

Licensed Real Estate Sales Agent

Emphasis on principal and practice of NJ Real Estate

Essex Community College Newark, NJ 07104 1987

Business Administration

Associate Degree – Acquired 46 credits

Additional Information

Contributed to increase sales in new demographic market area.

Ability to cross train, coach, and develop a team of sale associates.

Independent Tax Preparer and Real Estate Sales Agent.

REFERENCES

Mrs. Nitza Mejia

Villa Francisca, Santo Domingo, Dom. Rep.

Office: 809-***-**** / Cel. 809-***-****

Email: *******@*****.***

Professional Reference

Mrs. Matilda Loaiza

94 Johnson Street, W. Orange, NJ 07052

Cel. 862-***-****

Email: ********@****.***

Personal Reference

Rodolfo V. 3

Alix

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