Customer Service High School

Vicky Alexander

** ***** ** *********, ** ***** Phone 918-***-**** ********@*******.***

PROFILE

Extensively experienced and highly skilled petroleum supply specialist, with over three years of

specialized expertise of receiving and dispensing bulk and packaged petroleum products; marking

petroleum containers for proper identification; conducting safety inspections of storage facilities;

maintained logs using Microsoft Excel, Word, and Powerpoint for fuel receipts and account reviews;

supervised aircraft refueling; ensuring adherence with safety procedures; maintaining inventory

records of petroleum products; maintaining pipeline systems while applying fire-fighting and fire

prevention techniques. Over two and half years of customer service experience within the military

and civilian positions.

SUMMARY OF QUALIFICATIONS

Active DOD Secret clearance.

H7- Petroleum Vehicle

Operations- operate light/heavy cargo trucks, tractors, and tanker vehicles including 10-ton HEMTT

tanker, 5-ton tractor, and 5000 gallon tanker under all road conditions.

Performing basic preventive

maintenance on POL storage and handling equipment.

Operating multiple heavy

equipment: forklift trucks, conveyors, and cranes.

Supervised 5+ Army personnel

in fueling operations with aircraft and wheeled vehicles.

Inventoried supplies and logged

all fuel information in Excel Spreadsheets.

Recorded company information

to input into files and save for reference.

Maintained soldier personal

data sheets and all personal files.

PROFESSIONAL EXPERIENCE

Harley Davidson: Rockin’ Pig Saloon - Assistant Manager

2409 W Hudson Rd Rogers, AR 72756 March 2014 – August 2014

Reported consumable item inventory to make orders for operation.

Handled employee login and logout hours for payroll.

Controlled $15,000 of business expenses to be accounted for at all times.

Supplied checks for employee paychecks, Cisco orders, and local farmer markets.

Handled money account for business and distributed cash registers for employee’s daily shift.

Assisted with end of shift cash out operations and logged all cash expenses in Excel Spreadsheets for

reference. Calculated 100% all deposit information and put into deposit bag for bank pick up.

Professional Business Systems Inc. – Assistant Manger

2905 SW Walton Blvd Bentonville, AR 72712 September 2013 – February 2014

Executed service and supply requests received via phone and/or e-mail.

Assisted in administering and maintaining CRM software and Access database and performed data

entry in all software.

Assisted in administering digital meter collection software.

Account analysis and preparation of account reviews in order to coordinate print jobs for customers.

Prepared buyout quotes for internal lease customers and followed up with customers via oral or

written communication.

Prepared and managed weekly/monthly service administration reports.

Emma Ruth’s Family Recipes

3404 Macy Dr. Bentonville AR, 72712 March 2013 – September 2013

Experienced server/waitressing, hosting, and cashier. Performing duties to execute excellent service

to customers in a fast paced environment.

Business now closed.

Team Leader

59th Quartermaster Co, Fort Carson May 2011 – July 2012

Managing 7 individuals through day-to-day operations of completing fuel distribution to other

companies.

Maintained and inventoried the fuel system supply point (FSSP)

Logged and recorded fuel distribution using Excel Spreadsheets.

Scheduled day-to-day runs and handled all paperwork to be turned into company commander.

Handled all phone calls between post companies and scheduled dates and times to have fuel

distribution tasks accomplish. 100% of all scheduled meetings met on time.

Team Leader

G-Co 1/15th FA Seoul, South Korea April 2010 – April 2011

Reconstructed the petroleum storage and repair part storage area’s improving material management

by 10 fold; maintained a stock locator system and document control procedures; processed

inventories, surveys and warehouse shipping and receiving documents

Energized a critical shortage of drivers within the company by conducting an intense drivers training

program resulting in 99% of properly qualified personnel

Implemented hazardous material handling procedures; supervised strict safety and environmental

protection activities. Established a hazardous material emergency contingency plan and prepared

inspection reports which earned a rating amongst the top 10% in four consecutive Post

Environmental Inspections

Managed and organized HAZMATT petroleum, oils, and lubrication yard with weekly and monthly

inspections. Overall inspection rating 98% resulting in Army Achievement Medal. Inventoried and

stored over $3 million worth of supplies and materials for distribution to other companies.

Scheduled and organized meetings with HAZMAT to include new strategies for pick-up, storage, and

removal of waste products.

Embassy Suites of Northwest Arkansas

3303 Pinnacle Hills Parkway, Rogers, AR 72758 April 2007 – August 2009

Worked in a highly professional atmosphere performing a waitressing, cashier, room service, barista,

and cocktail server duties.

Applied multi-tasking skills to conduct multi-job positions in one day. 3 years’ experience in hotel

hospitality.

Handled all cash responsibilities to be recorded at the end of each shift.

EDUCATION AND PROFESSIONAL TRAINING

Small Unit Leadership Course August 2011 – September 2011

Course focuses on leading 5 – 20

individuals through everything from day-to-day operations to combat situations. Emphasized

adaptability, conflict resolution, and applying leadership strategies to every applicable situation.

Fuel Handlers Course January 2012 – January 2012

Re-Certified on handling and

distributing fuel from HEMTT trucks and tankers.

Wheeled Vehicle Operator

D-Co 58th Trans BN, Ft. Leonard Wood, MO February 2010 – March 2010

Certified training for ASI H7

Petroleum Vehicle Operator Course.

Trained on 1to 10 ton vehicles.

Petroleum Supply Specialist

V-Co. Ft. Lee, Virginia Nov. 2009 – February 2010

Trained on pipeline systems;

maintained a fuel system supply point; managing 10 ton vehicle to perform distribution of fuel from

a HEMTT tanker and truck.

Petroleum Supply Specialist

1/61 QM Co. Ft. Jackson, South Carolina Sept. 2009 – Nov. 2009

Demonstrated skills to perform

as a military soldier in a combat environment including tactical navigation, landmine defense,

military communications and weapon skills.

Bentonville High school August 2006 – May 2008

High School Diploma received.

Contact this candidate