Manager Sales

Marco Cardillo

Address: Hotel Saratoga, Paseo del Prado n 603,

Italian

Nationality:

Telephone Numbers: Mobile: +535******* Work:

************@*****.**

E mail:

PROFILE

Dynamic Hotel General Manager with an exceptional track record of increasing revenue, profit, and guest satisfaction for 5-star luxury h

resorts located in a problematic country. Highly successful in turning around difficult situations and managing joint ventures. Diplomatic

flexible when dealing with local partners and government entities with a huge capacity to resolve operational problems and incentivise s

Adept at negotiations, possesses dedication and a very strong work ethic. Willing to travel and to relocate.

EMPLOYMENT

Jan 2006 Present Hotel Saratoga Cuba

96 room, 5 star luxury hotel located in the old city, a joint venture between Coral Capital

Corporation & Habaguanex S.A.

General Manager

Reported to Share Holders & President

Responsible for 174 staff members

Responsible for the hotel operation, sales and marketing, budget control

Responsible for planning, strategy & negotiations for attending worldwide tourism fairs

Managed the relationship with local partner

Responsible for all capex new investments

Achievements

We currently have the highest rev par in Cuba

The hotel has received several awards on Trip Advisor

Conde Nast traveller magazine ranked the hotel in its ‘top 20 best hotels of the Americas’ fo

2011 and 2010, the only Cuban hotel ever to be mentioned to date.

Aug 2002 Nov 2005 Maritim Hotel Panorama Havana Cuba

317 room, 4 star hotel owned by Gaviota SA. The hotel company belongs to the Cuban Arm

General Manager

Reported to the owner

Responsible for 260 staff members

Provided expertise by directing the opening of the hotel

Responsible for the hotel operation, sales and marketing

Managed the relationship with local partner

Responsible for all capex new investments

Achievements

After 3 years of construction delays, I came on board and opened the hotel with 15% of roo

completed and a strategy to continue construction without disruption to guests

Directly increased revenue by creating a business lounge area and offered extras such as

free wifi, to bring in a new type of guest

Oct 2000 – Aug 2002 LTI Tuxpan Resort Varadero Cuba

233 room, 4 star, all inclusive resort which was a joint venture between Cubanacan Group &

private Mexican investors, managed by LTI International hotels

General Manager

Reported to Caribbean Area Manager

Responsible for 230 staff members

Involved in the renovation of the hotel through a complete refurbishment

Designed new areas within the hotel, such as a new buffet set up

Oversaw the re decoration of the rooms

Achievements

Gained investment authorization from owners

Good guest feedback on completion of the renovation

Aug 1997 – Aug 2000 Tryp Cayo Coco Hotel & Club Cayo Coco

974 room, 4 star, all inclusive hotel resort with 12 Restaurants and 19 bars. Annual revenue

$25m

General Manager

Reported to the Area Manager

Responsible for 860 staff members

Responsible for the hotel operation, sales and marketing

Responsible for all capex investments

Full budget responsibilities

Achievements

Created & successfully introduced the ‘all inclusive’ concept to the resort

Increased rev par by 15%

Awarded best Caribbean hotel by Vacances Air Transat in 1999

Achieved strong guest feedback, on average 200 rooms daily from the tour operator

Jul 1996 – Aug 1997 Tryp Paradiso Puntarena Varadero Beach

510 room, 4 star, all inclusive hotel resort with 6 restaurants, 8 bars & a disco

General Manager

Reported to the Area Manager

Responsible for 460 staff members

Responsible for full hotel management

Hotel operation, sales and marketing

Full budget control

Achievements

Improved the ‘all inclusive’ product by introducing theme parties, involving local markets an

food

Increased sales from international tour operators

Planned the refurbishment of the hotel

Dec 1993 – July 1996 Ventaclub Cayo Guillermo Cuban Keys

ClubMed style, 3 star hotel with 275 rooms

General Manager

Reported to Caribbean Area Manager

Responsible for 200 staff members

First tour operator to enter the Cuban keys in 1993

Responsible for whole operation from Club management to the local political relations

Dealt with guest satisfaction

Achievements

Hotel awarded best Ventaclub resort for 1995

OTHER EMPLOYMENT

1993 (5 months) Ventaclub Punta Cana, Dominican Local rep for tour operator

1989 (8 months) Ventaclub Olhuveli, Maldives Local rep for tour operator

1988 (4 months) Ventaclub Antalya, Turkey Local rep for tour operator

1987 (12 months) Ventaclub Diani Beach, Kenya Entertainment team member

Entertainment team member

1986 (4 months) Ventaclub, Ibiza

EDUCATION

Glion Institute Hotel School, Switzerla

Jan 1991 – Dec 1992 Degree in Hospitality &

Instituto Techico Per Ragionieri, Italy

Jun 1980 – Jun 1985 Fully Certified Accountant

OTHER INFORMATION

Fluent in Italian, Spanish, English, German and basic proficiency in French

Languages:

Microsoft Office, Mac, Oracle

Computer Literacy:

Travel, cooking, reading

Interests:

References available on request

Contact this candidate