Customer Service Data Entry

Lori Kalnasky

**** **** **. *

St.Petersburg Fl *3703

727-***-**** Home

203-***-**** Cell

*********@*******.***

OBJECTIVE:

To focus on the customer satisfaction and reputation of the company while achieving the highest desired target. While also focusing on the productivity of the company through active experience and novel approach to assure the greatest level of Customer satisfaction to ensure return clients.

SKILLS:

Customer Service Expert 20+

Call Center Service Operations Expert 20+

Complaint Handling/Dispute Resolution Expert 20+

Sales Lead Generation Expert 20+

Data Entry/Records Management Expert 20+

Multiline Phone Use Expert 20+

MS Word, Excel and Access Proficiant+20+

Time Management Expert 20+

Stong work ethic and a passion to learn new aspects of the company.

EXPERIENCE:

January 2014 Liberty Tax

To April 2014 Tax preparer

Complete all IRS forms, Efile, review other preparers work to ensure the highest quality of workmanship

March 2011 Viridian Energy LLc Norwalk CT

To Dec,2011 Customer care specialist

Answer high Volume Inbound calls, offering explanations of charges on Utility accounts. Resolve complex compensation plan inquires. Educate Customers as well as Independent Associate s on Renewable Energy Certificates, Policies and procedures as well as teaching proper business management to grow a successful and prosperous business of their own. Proficiently document accounts. Processed Account applications, Transferring data to excel file. Compile all applications that have been processed in any given day to one master file. Assist Customers with enrollment process. Process returned packages, and Intercept shipped packages to insure a timely delivery.

March 2006 Dooney & Bourke Norwalk, CT

Dec, 2010 Customer Service Rep

Handle customer inquiries, complaints, billing questions and payments Calm angry callers, resolving customer complains, place orders locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, repair department, shipping department, collection departments.

2004 Cashland Financial Collection Specialist TRICOUNTY,OH

2005 Accounts Receivables Specialist

Identifying write-off accounts,Reviewing customer's overdue balances.

Resolved customer billing disputes and escalates to supervisor as required.

Efficiently and accurately executed tasks within Collections area.

Interacted with customers, to collect past due balances.

EDUCATION:

1994 BRIGGS

DIPLOMA, Business Management NORWALK,CT

Norwalk Community College Microsoft Word and Excell.

PERSONAL:

Ability to multi task and problem solve in a fast paced environment . Always going above and beyond, and always willing to take on all new challenges. Proficient in Many computer programs(Excel, word Customer watch,Oracle) as well as many others

KEYWORD SUMMARY:

Customer Service call center,some college,20 years experience,handle and resolve customer complaints,perform customer verifications,process orders, forms, applications and requests,manage customers' accounts,knowledge of customer service principles and practices,knowledge of relevant computer applications,communication skills - verbal and written,listening skills,problem analysis and problem-solving,High stress tolerance

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