Customer Service Sales

Paula Larrabee

*********@*****.*** . 858-***-****

Customer Service and Sales

Customer Service Excellence . Competent Trainer . Sales Aptitude

Capable and dependable professional with proven track record in Sales &

Customer Service in both Retail and Office Environments. Seeking a

challenging position in customer service, sales, or administration in a

comfortable and friendly work environment, with a stable and consistent

schedule.

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PROFESSIONAL EXPERIENCE

Brighton Collectibles - La Jolla, CA Nov.

2009 - current

Sales Partner & Selling Supervisor: Assist customers with selection and

purchase of boutique jewelry and baggage items. Consistently achieve top

salesperson for busy mall location, and have established regular clientele.

Prepare daily and weekly sales reports for corporate management. Answer

phones and respond promptly to client inquiries. Promoted to Key Partner

after a year of employment. Responsible for opening and closing of store.

Starbucks, Inc. - La Jolla, CA May

2012 - Current Shift Supervisor & Trainer: Management and training of

barista staff. Opening and closing duties, as well as cash and inventory

management. Provide friendly customer service while preparing customer

beverage orders. Awarded training certification after a year of employment.

Crabtree & Evelyn - La Jolla, CA Apr.

2010 - May 2012 Sales Partner & Selling Supervisor: Assisted customers with

selection and purchase of beauty products with consistent achievement in

top sales at the La Jolla location. Served as Interim Assistant Manager for

several months during recruitment and training of potential candidates.

Hired as Key Holder, responsible for opening and closing of store. Prepared

daily and weekly reports for corporate management.

Real Estate Disposition Corporation - Irvine, CA

Nov. 2007 - May 2009

Accounts Payable/Corporate Card Specialist: Reconciled and maintained multi-

million dollar corporate credit card accounts. Responsible for daily

downloads and maintenance of all corporate card accounts. Created

spreadsheets for daily and monthly reconciliation of Amex/Diners accounts.

Performed data entry for high volume of invoices. Monitored daily check

runs, created and maintained job files. Created and maintained G/L accounts

as they pertained to each auction.

Deb Construction, Inc. - Anaheim, CA Oct.

2002 - Oct. 2007

Accounts Payable: Processed high volumes of subcontractor payable invoices.

Oversaw large monthly check runs including joint checks. Created and

maintained accurate and detailed subcontractor files for each project.

Reported all 1099 subcontractors to EDD and maintained all W-9 & City

Licenses. Created spreadsheets to help record all payables per month/pay

date. Responsible for all Conditional and Unconditional Release for all

progress and retention billings as well as material supplier releases. Ran

all close out jobs & billings. Worked closely with CEO, CFO, and

Controller.

Bransky Personnel Services - Newport Beach, CA

Jan. 2002 - Oct. 2002

Operations Manager, AP/AR Manager: Worked as a temporary employee at

several companies. Types of work performed included accounts payable and

accounts receivable, collection attempts, service scheduling, purchase

order creation, and invoice generation.

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Computer Skills:

Proficient in MS Word, Excel, Outlook. Accounting software including

QuickBooks, MAS 500 & Crystal Reporting, American Contractor, ADP Internet,

& Applied Underwriters (payroll services).

EDUCATION

High School Diploma

Cerritos High School, Cerritos, CA

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