Customer Service Manager

Avis Shawver

*** ****** ************, ** *****

Home: 397.3117

Cell: 662- 397-3117

**********@*****.***

Executive Profile

My ambition is to work in an environment that will empower me to accomplish challenging, but yet

assessable goals that will enable me to expand my horizons.

Summary of Qualifications

I have outstanding communication, presentation, and marketing skills. I have a strong ability in

personnel interviewing, training, and motivating. I have the ability to achieve immediate and long term

goals while meeting operational deadlines. I am very proficient in Microsoft Office, Outlook, Windows

XP, AS400, Beta 93 PCf, Vector, Excel, and Power Point.

Skill Highlights

Microsoft Office, Outlook, Windows XP, AS400, Be

Professional Experience

NEWTupelo, MSHuman Resource Representative

Served as intermediary with corporate HR processing all new hire paperwork, LOA

S eptember 2012 t o

requests, Worker's Compensation claims. Respond to HR-related questions from employees.

February 2014

Present and confirm receipt of new hire documentation.

Assist with payroll related functions, prepare mail outs to employees.

Assist HR Manager with employee communications and special projects.

Maintain compliance with federal and state regulations concerning employment.

Recommend new approaches, processes, and procedures to effect continual

improvement in efficiency of department and services performed.Access confidential information

with integrity and accountability.

Lane FurnitureVerona, MS.Cost Analyst

I developed and executed strategic recommendations that would drive revenue.

I improved the operational and financial effectiveness of the company.

I summarized financial transactions, events, and cost improvement measures.

Tupelo, MS.Operational Manager/Owner

February 2002 t o

I ensured that each customer received outstanding service by providing a friendly

O ctober 2011

environment which included maintaining solid materials and cirriculum.I created bookmarks for the staff

and developed continuing education units.

I maintained reports, payroll, and state- approved filing systems.

Accounting Department Tupelo, MS

September 2005 t o

July 2007

August 2000 t o

January 2002

I complied and and procedures.I analyzed and advised on business operations including revenues and expenditure

analyzed financial

trends, financial commitments, and future revenues.

information for Trustmark National BankTupelo, MSAccount Branch Manager

mortgage lenders.

I opened new accounts, took loan applications, and referred customers to specialized

I ensured financial bankers.I promoted and sold bank products, serviced new and existing customers.

records were I handled customer service transactions, posted deposits and withdrawls, and I

maintained in balanced the cash drawer daily and assisted with customer inquiries.I maintained a current under

compliance with the standing of state procedures and policies and regulatory

accepted policies compliance issues.I conducted branch sales meetings and I represented the company in community

affairs.I also met sales goals as assigned.

Education

RHEMA Bible CollegeBusiness AdministrationAssociate of Business

January 1990 t o

January 1993

Grambling State University Business Administration

West Point High School

MS. (Diploma)

Additional Information

Extracurricular activities I love to go horse back riding, reading, and traveling

1993

1983

1980

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