Customer Service Human Resource

Catina Toombes-Sapp

**** ******* ****

Fairburn GA 30213

770-***-**** (Home) (Cell) 770-***-**** **********@*******.***

Professional Profile

“I am a highly motivated, responsible, Human Resource executive, with several years’ experience at entry level. I have

proven ability to meet deadlines within a timely manner, with a track record of outstanding relationship building. I have

obtained experience in recruiting and staffing abilities as well as benefits and compensation. I am seeking a position

within Human Resources or in an office setting within a strong organization where I can bring immediate value and

strengths whilst developing my current skills further.”

Professional Experience

Innovative Selling 02/13 to Present

Atlanta, Georgia

Customer Service

Confer with guests by telephone in order to provide information about products and services.

Responsible for taking reservations and cancellations as well as obtained detail of complaints.

Reviewed guest interactions and transactions, recording of details of inquiries and complaints.

Checked to ensure appropriate changes were made to resolve guest issues.

MCR Federal LLC 10/06 to 02/07

McLean, Virginia

Lead HR Assistant

Provided administrative support with the daily operations by acting as a liaison to other HR Assistants in

various locations.

Assisted in the coordination of open enrollments, new hire and benefit changes.

Full scope of human resource activities including; new hire orientation, compensation and benefit

administration, employee relations and employment laws and regulations.

Demonstrates open communication with employees, answering inquiries regarding benefits, pay and policies

and procedures.

Maintained employee department files which included the processing of new hire paperwork, welcome letters,

any promotions and terminations and exit interviews with a high level of accuracy and confidentiality.

Served as a liaison between HR colleagues and various departments in various

special projects as needed.

Demonstrate the ability to multi-task with no supervision and had the ability to meet all deadlines.

SOURCECORP BPS

12/04 to 10/06

Upper Marlboro, Maryland

HR Assistant

Assisted potential new hires with application process, pre-employment testing, and

background check verifications and job status questions.

Screened and assessed candidates for open positions.

Maintained lines of communication with manager and department heads to ensure

proper sourcing of job candidates.

Advised employees on employment laws and regulations as well as the importance

of health and safety.

Maintained employee department files which included the processing of new hire

paperwork, any promotions and terminations and exit interviews with a high level

of accuracy and confidentiality

Served as a liaison between HR colleagues and various departments in various

special projects as needed.

Maintained and promoted positive morale through effective communication tactics

and answered any questions regarding compensation and policies and procedures.

Maintained and updated files according to state regulations.

The ability to prioritize handling more than one project assigned with minimal to

no supervision.

Prepared memorandums and other correspondence as assigned.

Research employee information in ADP System, which includes date of hire,

employee pay increases, as well as adding new employees to ADP.

Education

Colorado Technical University

2010-2012

Masters of Business Administration-Human Resource Management

Colorado Technical University

2008-2010 Bachelors of Science- Business Administration-Human Resource

Management

Skills

Excellent Organizational and Computer Skills (Proficiency in Outlook, Excel, Word and Power Point)

References submitted upon request

Contact this candidate