Customer Service

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Miranda Farrah 330-***-****

*** ******** *** ******** *****, OH 44221 ***************@*****.***

Profile

Highly enthusiastic customer service professional with one and a half

years client interface experience. Dedicated Customer Service

Representative motivated to maintain customer satisfaction and

contribute to company success. Hardworking customer service

representative with energetic, positive attitude. Dependable, highly

motivated, committed to completing the job in a timely manner. Quickly

masters new processes, technologies, programs and machinery

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Skills

. Adaptive team player

. Opening/closing procedures

. Ability to handle/resolve problems

. Reliable, punctual and committed to customer service

. Communicates effectively

. Exceptional multi-tasker

. Strong organizational skills

. Active listening skills

. Sharp problem solver

. Courteous demeanor

. Team-oriented

. Well groomed

. Works well under pressure

. Able to work with hands continuously

. Energetic work attitude

. Store maintenance ability

. Ability to handle fast-paced environment

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Experience Courtyard by Marriott 2013-Current

Guest Services Representative

Greeted and registered guests and issued room keys. Kept records of

room availability and guests' accounts using computers. Recorded guest

comments or complaints, referring customers to managers as necessary. Made

reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer

inquiries. Addressed customer service inquiries in a timely and accurate

fashion. Ran reports and supplied data to fulfill customer report

requirements. Assisted guests with any special requests during their

visits. Contacted housekeeping or maintenance staff when guests reported

problems. Processed guest payments for room charges, food and beverage

charges and phone charges. Recommended top dining and entertainment options

for guests in the Stow/Cuyahoga Falls area. Answered department telephone

calls within three rings, using correct salutations and telephone

etiquette. Greeted all guests in a courteous and professional manner.

Education Cuayhoga Falls High School 2005-2009

High School Diploma

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