Insurance Medical
Resume:
Michelle N. Staup
********@*******.***
Experience
Ohio State University, Physicians, Columbus, OH
Patient Services Associate 11/2013 – Present
Coordinates patients appointments, schedules tests and procedures as ordered.Follows
Physician and CNP template when scheduling appointments. Assures all demographic
and insurance information is entered correctly.
St. Rita’s Medical Center, Lima, OH
Patient Accounts 10/2010 – 11/2013
Submitted 1500 and UB92 claims electronically per untimely guidelines. Worked with
Governmental, Commercial and Third Party insurance companies to resolve unpaid
claims and appealed or denied claims. Assured all claims were paid per contract.
Worked several reports to keep Accounts Receivable at acceptable levels. Researched
unpaid and denied claims. Verified claim status and patient eligibility on insurance
websites, including Governmental and Commercial Insurances.
HealthPro Medical Billing, Lima, OH
Patient Accounts Services 01/2008 – 10/2010
Worked in a high volume call center. Resolved patient billing issues. Acted as a liaison
between patients and insurance. Filed claims to insurance companies as required and
requested. Processed patient payments.
Lima Memorial Health Systems, Lima, OH
Financial Services Representative 06/2005 – 12/2007
Assisted patients with Financial Assistance based on income guidelines. Posted
payments to patients accounts and balanced a cash drawer daily. Applied discounts to
eligible patients. Answered patients questions in regards to their medical bills and
explained their EOB’s. Rebilled claims to insurance as needed.
Education
University Of Northwest Ohio, Lima, OH
Medical Coding and Billing Certificate – June 2003
Skills
Microsoft Office, Medical Terminology, Medical Billing, Insurance Contracts, EPIC, IHIS,
Epremis, Powerchart, AS400, IVANS, GPS through Benchmark and Kronos time
keeping.
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