Customer Service Data Entry
Resume:
Vanessa Merjudio
Nepean, ON K2E 7X5
**********@*****.***
OBJECTIVE
I AM SEEKING FOR A JOB IN ADMINISTRATION WHICH WILL UTILIZE MY SKILLS IN
LOGISTICS, CUSTOMER SERVICE, ORGANIZATION AND COMMUNICATION.
Experience
VIDEO JOURNALIST, ABS-CBN: OTTAWA, ON 2011- PRESENT
-Develops and pitches news stories by investigating, interviewing,
shooting, writing and reporting on news related to Filipinos and the
community.
- Researches and reports on current events pertaining to Filipino news.
CONSULAR ASSISTANT, Embassy of the Philippines: Ottawa, ON 2014
- Answered customer service calls.
- Assisted in processing passports, legalization of documents, NBI finger
printing and other consular documents.
- Processed passport applications and other consular work.
INSIDE SALES CONSULTANT, Rogers Communications, Ottawa, ON - 2007 - 2010
- Utilized customer service skills and ensured retention by understanding &
responding to customer questions.
- Presented customer-focused solutions to resolve customer needs as well as
balanced the impact to the business.
SCHEDULING COORDINATOR, Canadian Screen Training Centre; Ottawa, ON - 2007
-Developed and maintained media contact lists for print and electronic
media.
-Kept accurate financial records for budget purposes.
-Part of the team that planned the "Summer Institute of Film & Television"
2007 event
- Liaised and communicated with producers, directors and actors for the
event.
- Organized meeting schedules, and prepared reports and briefing materials
for business use.
- Participated and coordinated presentations and press approvals.
TRAVEL CONSULTANT, Expedia.com; Manila - 2005-2006
-Assisted customers in finding solutions towards problems such as lost
tickets and wrong bookings.
- Processed changes and cancellations for travel bookings.
VOLUNTEER WORK
CAB SESSION COORDINATOR, CANADIAN ASSOCIATION OF BROADCASTERS, OTTAWA, ON -
2007 - 2009
- Volunteered annually for this event and performed the following
functions:
- Seating coordinator
- Data entry, filing and information provider during registration
- Office administration (photocopying, word processing)
- Signage coordinator (signage organization and distribution)
Education
EVENT MANAGEMENT GRADUATE CERTIFICATE, ALGONQUIN COLLEGE; OTTAWA, ON - 2007-
2008
(Graduated with Honours)
- Full knowledge in creating critical paths, executing events and
specialized in communications.
- Exceeded in sponsorship, event logistics, risk management, budgeting,
entertainment & people management.
- Excelled in marketing and advertising aspects of event management.
BACHELOR OF ARTS IN MASS COMMUNICATIONS MAJOR IN BROADCASTING, Centro
Escolar University; Manila- 2002-2005
(Graduated Cum Laude)
-Excelled in public relations, research development, advertising and
marketing.
-Wrote news releases, video scripts and directed 2 short films.
- Managing Editor of the University Newspaper and investigated evolving
global and local technologies, economies and powers that affect the way
people communicate.
Skills
- SUPERIOR COMMUNICATIONS SKILLS AND EXCELLENT IN WRITING BRIEFING
MATERIALS AND REPORTS.
- Well experienced in Microsoft Office Suite and Macs.
- Exceptional organizational, interpersonal skills and social networking
skills.
- Excellent attention to detail.
- Able to work under pressure, under tight deadlines and extremely
flexible.
Contact this candidate