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Customer Service Data Entry

Location:
Ottawa, ON, Canada
Posted:
August 27, 2014

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Resume:

Vanessa Merjudio

***-*** ********* *****

Nepean, ON K2E 7X5

T 613-***-****

acfmok@r.postjobfree.com

OBJECTIVE

I AM SEEKING FOR A JOB IN ADMINISTRATION WHICH WILL UTILIZE MY SKILLS IN

LOGISTICS, CUSTOMER SERVICE, ORGANIZATION AND COMMUNICATION.

Experience

VIDEO JOURNALIST, ABS-CBN: OTTAWA, ON 2011- PRESENT

-Develops and pitches news stories by investigating, interviewing,

shooting, writing and reporting on news related to Filipinos and the

community.

- Researches and reports on current events pertaining to Filipino news.

CONSULAR ASSISTANT, Embassy of the Philippines: Ottawa, ON 2014

- Answered customer service calls.

- Assisted in processing passports, legalization of documents, NBI finger

printing and other consular documents.

- Processed passport applications and other consular work.

INSIDE SALES CONSULTANT, Rogers Communications, Ottawa, ON - 2007 - 2010

- Utilized customer service skills and ensured retention by understanding &

responding to customer questions.

- Presented customer-focused solutions to resolve customer needs as well as

balanced the impact to the business.

SCHEDULING COORDINATOR, Canadian Screen Training Centre; Ottawa, ON - 2007

-Developed and maintained media contact lists for print and electronic

media.

-Kept accurate financial records for budget purposes.

-Part of the team that planned the "Summer Institute of Film & Television"

2007 event

- Liaised and communicated with producers, directors and actors for the

event.

- Organized meeting schedules, and prepared reports and briefing materials

for business use.

- Participated and coordinated presentations and press approvals.

TRAVEL CONSULTANT, Expedia.com; Manila - 2005-2006

-Assisted customers in finding solutions towards problems such as lost

tickets and wrong bookings.

- Processed changes and cancellations for travel bookings.

VOLUNTEER WORK

CAB SESSION COORDINATOR, CANADIAN ASSOCIATION OF BROADCASTERS, OTTAWA, ON -

2007 - 2009

- Volunteered annually for this event and performed the following

functions:

- Seating coordinator

- Data entry, filing and information provider during registration

- Office administration (photocopying, word processing)

- Signage coordinator (signage organization and distribution)

Education

EVENT MANAGEMENT GRADUATE CERTIFICATE, ALGONQUIN COLLEGE; OTTAWA, ON - 2007-

2008

(Graduated with Honours)

- Full knowledge in creating critical paths, executing events and

specialized in communications.

- Exceeded in sponsorship, event logistics, risk management, budgeting,

entertainment & people management.

- Excelled in marketing and advertising aspects of event management.

BACHELOR OF ARTS IN MASS COMMUNICATIONS MAJOR IN BROADCASTING, Centro

Escolar University; Manila- 2002-2005

(Graduated Cum Laude)

-Excelled in public relations, research development, advertising and

marketing.

-Wrote news releases, video scripts and directed 2 short films.

- Managing Editor of the University Newspaper and investigated evolving

global and local technologies, economies and powers that affect the way

people communicate.

Skills

- SUPERIOR COMMUNICATIONS SKILLS AND EXCELLENT IN WRITING BRIEFING

MATERIALS AND REPORTS.

- Well experienced in Microsoft Office Suite and Macs.

- Exceptional organizational, interpersonal skills and social networking

skills.

- Excellent attention to detail.

- Able to work under pressure, under tight deadlines and extremely

flexible.



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