Customer Service Manager

ROBERT E. GRIFFIN

*** *. ****** ******

La Moille, Illinois 61330

Cell: 404-***-****

Email: **********@*****.***

OBJECTIVE A challenging position with an organization utilizing my

experience, knowledge, ambition, and initiative to better

benefit the company I work for, as well as the personal

gratification in a job well done. It has always been my policy to give

my all to all of my previous employers and I do not intend to

do anything but my very best for any future employers.

PROFESSIONAL EXPERIENCE

May 16, 2011 to Present

LMK Technologies LLC Ottawa, IL

Fabrication Manager/ Purchasing Agent/ Materials Coordinator

Responsible for the production scheduling, and daily operations of the

fabrication department. Also responsible for all purchasing and management

of the inventory for the fabrication department and other departments as

requested. Working on the implementation of processes and procedures for

the manufacturing, shipping, and fabrication departments in the newly

formed PCIC group which will be responsible for all production and

inventory control for the entire business. Working with all other

departments in the research and development of new products for our

industry as well as upgrading our present line of products. Setting pricing

and selling products to customers along with all of the other duties

associated with managing a fabrication shop including acquisition of new

equipment and managing a workforce of ten employees from fabricators to

machinist's to CAD professional's.

Sept. 2009 to Jan. 26, 2011

AYRSHIRE FARM Upperville, VA

Farm Operations Manager

Responsible for the daily operations and maintenance of all farm operations

including all buildings and grounds. Also, responsible for all new

construction including the coordination of outside contractors when

necessary. Promoting the well-being, health and safety of animals and

humans alike. Maintaining the historical and functional aspects of the

property to promote a successful business while developing and maintaining

an approved budget.

Feb. 2009 to Sept. 2009

PRIMERICA Cartersville, GA

Independent Business Associate (IBA)

Developing business relationships with individuals through informing them

of the different products out there to help them gain financial

independence. This includes developing a team to work with me and

furthering business. This is accomplished through the acquisition of the

proper licensing and training for the financial services industry to remain

in compliance with state and federal regulations to be able to sell these

products.

May 2008 to Jan. 2009

RAIN FOR RENT Kennesaw, GA

Operations Manager

Responsibilities included the oversight of maintenance to the rental and

delivery fleet for the branch. Other operations responsibilities

included the ordering of parts and equipment for stock as well as working

with other branches throughout the company to bring in the equipment needed

for specific jobs throughout our assigned territory which included GA, AL,

and TN. Other duties included the cost recovery on damaged equipment coming

back in from rental, as well as from our corporate office on leased

equipment. I was also responsible for the proper repair and billing for

customer owned equipment.

Sept. 2004 to Apr. 2008

HOLLAND PUMP MANUFACTURING, INC. Tampa, FL

Dec. 2004 to Apr. 2008

Branch Service Manager

Responsibilities include the mechanic's duties, as well as the management

and oversight of all branch operations from the ordering of parts to

customer service, to the proper management of all office paperwork:

billing, account set-up, invoicing, etc. Also, oversaw the everyday

operations and function for a satellite branch out of the Sarasota area, as

well as a Central Repair branch, out of the our Tampa facility. All of

these duties are to provide the best service possible to our customer to

live up to our "Finish Faster" motto.

Accomplishments:

. Turned around a failing branch through instituting a

more aggressive schedule of preventative maintenance for

the service department. These adjustments were not only

made for our rental fleet but for our customer-owned

equipment repairs as well.

. Operated the whole branch successfully, while the branch

was without a Branch Manager for several months,

maintaining and actually gaining customer base.

Sept. 2004 to Dec. 2004

Mechanic

Responsibilities included assessment of all needed repairs and upgrades to

rental units and customer-owned units to the proper specifications for

optimum performance. Responsibilities also included re-organizing the shop

and bringing it back to company - wide standards.

May 1994 to Sept. 2004

ACME DYNAMICS, INC.

Dec. 1998 to Sept. 2004

Shop Superintendent

Responsibilities included ensuring the quality control of all the pumps

being built in the manufacturing section of the plant, as well as

maintaining the smooth operation of our rental fleet of more than 150

units. Oversaw eleven direct reports. Also worked closely with the sales,

engineering, parts, and accounting departments to make sure that everything

got out in a timely fashion and that all necessary paperwork and

information was given to the accounting department so that any billing

was taken care of in a timely fashion, as well. In addition, filed all

warranty claims by our customers to ensure that they were taken care of in

a timely fashion. Also responsible for ensuring all employees received the

required safety training and equipment training to meet all of the

requirements of the government and our company. Traveled throughout the

country training our customers on the proper use and maintenance of the

equipment.

Accomplishments:

. Developed a system and came up with the appropriate

forms to ensure a smooth transition to a more

computerized and economically feasible accounting

environment.

. Key player in the development of more technologically

advanced equipment to meet the requirements of our

customers. This included PLC-type controls for the

portable units that were rented so that equipment could

be monitored on-site from a remote location at all

times.

. Implemented a more aggressive schedule of preventative

maintenance for the rental fleet, reducing the service

related out calls by approximately seventy percent.

. Created a service training class to teach end users how

to better utilize their equipment. Presented classes at

the customer's facility or at our shop.

. Worked closely with the engineering department in the

development of prototype units to advance business and

stay on the cutting edge in the rental pump business.

May 1994 to Dec. 1998

Fabricator/Mechanic

Responsibilities included building pumps to the proper specifications, as

well as making sure work was done in a timely fashion, and correctly

wiring any new electronics on these units to our customer's requirements.

Due to the fact that this was a small company, most of the work was done

independently.

Sept. 1987 to May 1994

LYKES PASCO, INC. Dade City, FL

Dec. 1991 to May 1994

Machinist

Responsible for the re-engineering of pumps and motors due to the fact that

most of the equipment was outdated or out of production so almost

everything had to be adapted to newer bearings, seals, etc.

Responsibilities included reading prints to determine the proper finish and

tolerance on all parts. At times it was also necessary to create our own

proper prints for the fabrication and machining of parts for the

various types of equipment used in the processing of orange juice. This

included holding very tight tolerances for bearings and seals as we

manufactured most of the spare parts for the company in an effort to save

money.

Sept. 1987 to Dec. 1991

Industrial Maintenance Mechanic

Responsible for the preventative maintenance, troubleshooting and systems

repair for the whole facility, which included pumps, piping systems, bulk

material conveyors and various other types of equipment. Most of these

systems were required to run on a 24-hour basis. This meant that an

aggressive preventative maintenance program had to be developed and

followed to ensure smooth operation of the plant. Many of these tasks

required personal responsibility due to the fact that we were each

assigned our own area in the plant to cover.

Accomplishments:

. Learned all maintenance procedures and became a lead

mechanic in the facility.

. Promoted to the machine shop through a craft-training

program designed for the advancement of employees. Able

to complete the two-year course in approximately seven

months, including all of the on-the-job training.

EDUCATION

Certificate of Completion of Welding Studies, 1990-1991

Pasco-Hernando Community College, Dade City, FL

Certificate of Completion in Machine Shop Practices, 1992-1993

Lykes Pasco Craft Training Program, Dade City, FL

Pasco-Hernando Community College, 1993-1994

Course work for an Associate of Arts Degree

for application toward a Mechanical Engineering Degree

References Available Upon Request

Contact this candidate