Sales Customer Service

Andrew Kratz Email: *********@*****.***

Educational Background

Kimberly High School 2006- High School Diploma

University of Wisconsin- Whitewater 2010- Bachelor’s in Business Administration

Major: International Business GPA- 3.5

University of Wisconsin- Whitewater 2011- Master’s in Business Administration

Major: Business Management GPA- 3.9

Work Experience

Role Employer Time Period

Grounds Crew Worker High Cliff Golf Course- Sherwood, Wisconsin May 2005-August 2009

• (Employed seasonally during High School/College and while working a Victoria’s Secret during

the summer of 2009)

• Responsible for the general up-keep of the playing surface and landscaping of the golf course

Sales Support Associate Victoria’s Secret- Appleton, Wisconsin May 2008- Sept. 2011

• (Employed while going to College)

• Member of the team responsible for processing new product delivered to the store by preparing it

for the sales floor, or organizing it into the stock room.

• Also required to fill product onto the sales floor from the stock room to ensure full product

representation.

• Responsible for overall maintenance of product presentation for the customer to provide an

exceptional customer experience.

Merch Flow Supervisor Victoria’s Secret- Appleton, Wisconsin Sept. 2011- Sept. 2012

• Responsible for leading the team that provides exceptional customer service through product

availability and compelling visual standards that leads to a great shopping experience.

• Role involved coaching, developing and mentoring the associates of the Brand Delivery Team

• Held accountable for amount of payroll hours used to complete projects

• Direct Report to 3-12 associates daily

Brand Mentor VSFA, Limited Brands International, Middle East Sept. 2012- July

2013

• Coaching and Developing managers and associates in 3 new Victoria's Secret stores in the Middle

East.

• Teaching the standards and best practices regarding Brand Delivery and Merchandise Flow within

the stores through the use of both formal and informal training.

• Responsible for implementation of daily workforce schedule template for the Brand Delivery

Teams for the 3 stores

• Provided detailed training to not only the Brand Delivery Team Members, but also individuals

from other functions of the store

• Direct Report of 35-50 associates and managers for each of the 3 stores

Acting Product Manager Victoria’s Secret- Dubai Mall, U.A.E. Jan. 2013- April 2013

• (Executed role in conjunction with the Brand Mentor position while in the Middle East)

• Temporary role given due to the vast amount of sales volume being driven in the Dubai Mall

Store, which was the #2 Victoria’s Secret Store in the world.

• Important function of this position was to work together with Visual Manager and Visual Team to

ensure all current product was being displayed on the floor that is both easy for the customer to

shop and is visually compelling.

• Constant monitoring of stock levels both on the floor and in the stock room to ensure appropriate

amount of product placement in terms of quantity and location.

• Responsible for stock room map which displays a summarized overview of designated space

provided for each product category in the storage areas.

• Direct Report of the Merch Flow Supervisors, and the 45 Sales Support Associates.

Product Manager/ Victoria’s Secret – Oakbrook, Illinois July 2013- June 2014

Merch Flow Supervisor

• Same roles and responsibilities as listed above in previous description of these positions.

• Direct Report of the 25 Sales Support Associates.

Business Strategist/Legal Kratz Law Firm, L.L.C.- Kimberly, Wisconsin May 2011-Dec. 2011

Investigations

• (Law Firm Owned By Father)

• (Worked in this position after graduating with my MBA and while also employed at Victoria’s

Secret)

• Responsible for the development of the Firm’s Business Model.

• Accountable for new client generation to the company through various forms of marketing, direct

mailing, previous client referrals and general word-of-mouth.

• Developed Financial Documents displaying various measures of monetary and economic

productivity.

• Performed various duties that required intensive investigation of client cases, such as reading

court documents, visiting the scene of the crime, as well as interviewing clients and witnesses.

Notable Achievements

• Worked at High Cliff Golf Course over the course of 4 summers while first going to High School,

then College.

• Received my MBA in 1 Year (normally achieved in 2 years as a full-time student) and still

maintained a 3.9 GPA while going to school and working on the weekends

• Generated 69 New Clients at the Kratz Law Firm during the company’s first 9 months of

operation

• Partner in running a small business (Law Firm) at 23 years of age, just out of college.

• One of only 4 individuals selected from North America to work as a Brand Mentor in the newly

formed Middle East Region for Victoria’s Secret Stores through Limited Brands International.

• Worked internationally for 9 months in both Dubai and Kuwait in the Middle East through

Limited Brands International.

• Developed coaching and training regimen for new Managers and Associates of the Middle East

Stores. Not only teaching the brand standards, but following-up with progress and addressing

individual/team strengths and opportunities.

• Promoted several times within Victoria’s Secret over a 6 year span while still working other jobs

and going to college

• Achieved Merch Flow Certification in all 5 store locations including the Middle East after just 2.5

months of Operation.

• Brand Mentor for the 3 Middle East Stores while they were ranked #2, #4, and #6 in the world in

terms of Sales for Victoria’s Secret. (#2 Store, Dubai Mall, achieved annual Sales of $50M, while

only originally projected to have Sales of $30M).

• Consistently saving payroll hours in all 5 store locations that I have worked at Victoria’s Secret,

including improving the productivity and up-keep of standards within the stores.

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