Sr.Salesforce Admin/Developer

Spandana Phone: 917-***-****

Sr. Salesforce Admin/Developer Email: ***************@*****.***

S umma ry

Over 7+ years of total IT experience in various stages of software development

and implementation of Business processes with 3+ years focused on

i mplementing quality C R M solutions th rough S alesforce.com.

● E xtensive experience in design & deliver of innovative, high quality solutions

on Salesforce.com ensuring increase in profitability and performance.

● S trong experience designing and creating Applications, Custom Objects,

Custom Tabs, and role based Page Layouts, and Custom Reports design of

V isual Force Pages, Dashboards and various other components as per the

client and application.

● I n-depth Experience designing custom formula fields, field dependencies,

validation rules, workflows, and approval processes for automated alerts,

f ield updates, and email generation according to application requirements.

● Well versed with analyzing company processes, t ranslating business

workflows into accurate Salesforce.com workflows and configuring

Salesforce.com to meet business needs.

● E xtensive experience in creating, testing and implementing new and existing

i ntegration between Salesforce and other lines of business application.

● H igh proficiency in designing custom solution to complex business models

using Apex, Visual Force, SOQL, and Triggers.

● E xtensively worked on Salesforce.com sandbox and production environments

i ncluding creating Sandboxes and refreshing i t time to time. Deployment

between Production and Sandboxes using Eclipse, Force.com Migration Tool,

and Change Set.

● P roficient in Data Migration from Traditional Applications to Salesforce

using APEX Data Loader and Informatica on Demand.

● S trong experience in review and development of complex Apex applications

(controllers, batch classes, t riggers) to help t roubleshoot production issues,

i dentify opportunities to streamline, gain efficiencies, and solve business

issues.

● E xtensive experience creating workflows, approval processes, validation rules

and sharing & security rules.

● I n-depth experience in CRM business processes including Forecasting,

Campaign Management, Lead Management, Pipeline Management, Account

M anagement, Case Management

● E xtensive experience in requirements gathering, Business Process Analysis,

feasibili ty study and process improvement.

● E xcellent system t roubleshooting skills in complex technical issues.

● E xcellent research, analytical, organizational, problem solving and reporting

s kills.

● E xcellent communication skills and abili ty to lead a team and manage

m ultiple assignments at the same time.

E ducation:

● Bachelor of Technology – Electrical Engineering

M ay 2006

● Salesforce Certification – ADM-201

J une 2012

Technical Skills:

● S FDC: A pex, Visual Force, SOQL, SOSL, T riggers, Workflow Rules and

Validation Rules

● Web Technologies: V isual Force, HTML, CSS, XML

● I D E: Eclipse, Force.com IDE, Apex Explorer and Apex Data Loader

● L anguages: C#, Visual Basic, C, C++, Java, VBA

● D atabases: SQL Server, O racle, MS Access

● O racle Applications: I nventory, BOM, Order Management, Advanced

P ricing and Oracle Configurator

● M iddlewa re: I nformatica Cloud.

P rofessional Experience:

C lient: Dow Jones, Princeton Junction, NJ Feb 2013 –

T ill Date

Role: Sr. Salesforce Admin/Developer

Responsibilities:

● P repare Data Models in SFDC using Custom Objects, Custom Fields,

Relationships, Validation Rules and Workflows to sync with other legacy

systems.

● Worked on various salesforce.com standard objects like Accounts, Contacts,

Cases, Leads, Campaigns, Reports and Dashboards.

● Developed Custom Objects, Custom Reports, and configured the analytic

snapshots to dump the data on regular basis for the sales performance and

lead generation statistics.

● Used sandbox for testing and migration of code to the deployment instance

a fter testing.

● E xperience in setting up Customer portal and Salesforce Knowledge.

● C reated and maintained validation rules, custom workflows and approval

p rocesses.

● C reated Record Types, Page Layouts, configured Page Layouts and assigned

page layouts to different Record Types.

● M aintained data quality between line of business applications (CRM, ERP

and 3rd party applications).

● Perform weekly and monthly data integrity checks, data cleansing, importing

and exporting.

● E xperience in managing Community application such as Ideas and Answers

● E xperience in developing Apex classes, T riggers, workflow rules, validation

r ules etc.

● C reate various summary reports, matrix reports, pie charts, Dashboards and

setup report folders to authenticate users based on their profiles with

permissions.

● E licit and document requirements for new functionality from a cross-

functional team of Salesforce.com users.

● Design, document, build and test enhancements in a sandbox environment

and work with IT to deploy changes to testing and production environments.

● Design batch data integration with back-end systems like Oracle EBS, SAP

etc.

Environment: Salesforce.com platform, Apex Language, Pages, Data Loader,

H TML, Apex T riggers, Reports, Custom Objects, Custom Tabs, Email Services,

Securi ty Controls, Sandbox data loading, Eclipse IDE Plug-in.

Client: JP Morgan Chase, Newark, DE Jan 2011

– J an 2013

Role: SFDC Admin/ Business Analyst

Responsibilities:

● Designed and developed configurations, permissions and layouts for

Salesforce.com system architecture.

● I mplemented securi ty and sharing rules at object, field and record level for

d ifferent users at different levels of organization.

● Design and maintain custom Validation & Workflow rules, formula fields,

data dependencies, page layouts, alerts & notifications, email templates,

t r iggers, reports, views and dashboards.

● M aintained data management, forecasting, deal registration, contacts, leads,

campaigns, opportunities, quotes, dashboards, reports etc.

● Supported security role maintenance including role hierarchy, security

p rofiles and access r ights.

● C reated and managed complex workflow rules, data validation and system

t r iggers.

● U t ilized full systems development life cycle methodologies and best practices

d uring design, development, testing and development phases.

● C reated the Validation Rules, Approval Process, Workflows for automated

lead routing and lead escalation.

● M aintained a holistic view of all business processes and users in the system

to understand cross-functional impacts with regard to configuration, process,

and workflow and reporting.

● Served as the primary contact for ongoing user support, user t raining and

data policies.

● Performed thorough data assessment, cleansing and exceptions handling to

ensure high data consistency

● Perform mass data imports/exports around companies Salesforce and ERP

applications.

● P rovided criteria-based data from Salesforce database for marketing

companies and lead generation.

● B uil t and maintained scheduled Batch Apex jobs using cross functional

custom objects.

Environment: A pex, T riggers, Visual Force, JavaScript, Validation Rules, HTM L,

SOQL, SOSL, AppExchange, XML, Workflows and Approval, Apex Data Loader

18.0, Eclipse and Visual Studio.

Client: A bove Net Communications, White Plains, NY May

2008 – Dec 2010

Role: .Net developer

Responsibilities:

● Designed and developed web forms with ASP.NET, JavaScript, and jQuery,

JSON, HTM L, XHTML and CSS.

● Designed and developed high performance, user friendly, multi-t ier web

applications utilizing .NET technologies such as C#, ASP.NET, SQL Server, L I NQ

and Entity Framework.

● Developed User In terface’s to demonstrate how Product Configurator module

w ill fulfill the business requirements.

● Developed service contract, operation contract & data contract classes to

support communication between Agents to Insure.NET using Service

O riented Architecture (SOA) through WCF web services th rough C#.NET.

● Used ADO.NET Entity Framework for the object to database mappings.

● M aintained build versions and code versions using Team foundation Server’s

Version Control (TFS)

Environment: .Net Framework, C#.Net, ASP.NET, HTM L, CSS, Javascript,

A DO.NET, SQL Server, TFS and I IS.

Client: SunGard Availabili ty Services, KOP, PA Oct

2006 – Apr 2008

Role: .Net/HTML Developer

Responsibilities:

● A nalyzed the requirements, performed gap assessments and proposed

technical solutions that meet business requirements.

● Customized different Master templates and Content templates for model U I

design.

● I mplemented forms authentication in ASP web forms like Login, password

and User authentication.

● Developed SQL queries, procedures in different instances.

● Developed Web Forms using ASP.NET with C#, JavaScript, CSS.

● Used C#.NET language for code behind pages to use the OOPs

f unctionalities.

● Used ASP.NET MVC, Master Pages, User and custom controls in developing the front-end

application.

● Developed web pages to display the status details to customers using ASP.Net

and C#.net.

Environment: .Net Framework, ASP.NET, C#, HTM L, CSS, Javascript, MVC,

OOPS, SQL Server and ADO.NET.

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