Customer Service Electrical

Glenn Mitchell *** Boulevard SE, Atlanta GA *****

Cell 404-***-****

*********@****.***

A highly motivated and creative individual who can demonstrate a 25 year track record in engineering, covering many

aspects of the field coupled with strong technical, analytical, leadership & communication skills. I am experienced at

working in flexible high pressure environments, utilizing the necessary abilities to accomplish the goals at hand

independently or within a team environment.

Educational Qualifications

GCSE (General Certificate of Secondary Education – High School) Passes - 7

Time Served Apprentice Incorporating NVQ, ETA and C&G (4 Year Degree)

City and Guilds 201-Basic Engineering Competence’s, 236-Electrical Installations,

232-Part 2 Electrical and Electronic Competence’s, 232-Part 3 Electrical and Electronic Craft Studies.

Zeiss Calypso Basic and Advanced CMM Programming.

Previous Company Spare Parts Specialist Inc.

May 2006 – June 2014

Position Held Manager

Responsibilities

Recruited to aid SPS transition from a simple job shop to a full service manufacturing leader within the paper, packaging, pul p, and

machine services environments. Along with SPS, responsibilities crossed over to their sister company JSI Inc. Who is focused on the

paper/pulp side of their business and housed within the same facility.

During my time at SPS I developed and managed customers, products, departments, and employees to match their market growth from

a turnover of $1M to $10M per year. Departments created, operated, worked within and supervised during my time include rotary tooling

and services, field service, quality assurance, product assembly, facility safety and material planning/inventory management via Infor

Visual ERP and Kanban setups. Extensive hands on experience in part inspection techniques, mechanical/electrical/pneumatic

assemblies and machinery, technical drawings and material handling.

I personally created all technical manuals, instructional documentation, a corrective action and calibration program. Also 5S material

for departments operated, a quality manual and procedures based on ISO9001 for company products, services, operations and all safety

training material for in-house courses. In addition CMM (Zeiss Calypso) programing documentation and BOM maintenance.

Previous Company Freelance/Self Employed

September 2004 – May 2006

Position Held Rotary Die Specialist

Responsibilities

Employing specialist skills within the paperboard/folding carton rotary conversion process to increase post printing efficiency to its

maximum level. Services offered include consulting, classroom and one on one training, technical support, department setup, project

management, process engineering, continuous improvement programs, liaison with tooling manufacturers and hands on assistance with

problematic setups/processes or tooling/equipment.

The end results for customers large and small across the US and Canada being accountability in personnel with increased productivity

through lower downtime, improved knowledge and higher production speeds with less waste. Notable clients included Graphic

Packaging, Shorewood Packaging, International Paper, Bernal, Made rn and Frost Converting Systems

Previous Company Madern USA

June 2001 – Sept 2004

Position Held Field Engineer

Responsibilities

Madern is the world leader in the manufacture of segmented rotary dies (cutting, creasing and embossin g) for the packaging industry.

High precision toolmakers working to the micron, achieving the highest speed/quality available today. Main responsibilitie s related to

customer service and support in coordinating commissioning, servicing and training in the setup, use and handling of rotary t ooling and

die cutter systems. The service area covered and handled ranged from Canada to Central America working within fast-paced

environments. When not working at customer sites, the focus was on leading the in-house die technicians to improve quality, techniques,

tooling development/design and setup new equipment for installation in the f ield. This position required 75% travel.

Previous Company Tipper Tie, Inc.

March 2000 - April 2001

Position Held Machine Technician

Responsibilities

Tipper Tie is a market leader in producing aluminum clips and application devices for the food and packaging industries. Mai n

responsibilities within the position relate to the building, setup, test and shipment of high -speed packaging and bench mounted

production machines.

Other duties I worked on are in relation to helping the technical department to develop these machines. With my European wor k

experience, I made many changes to their machines control aspects, drawings and designs.

Previous Company SMC Pneumatics(UK)Ltd.

May 1994 - Feb 2000

Position Held Control Systems Technician

Responsibilities

Take an on-site designed prototype electro/pneumatic control system and build to any and all customer specifications. Working within

a small cell to ISO and British Standards to achieve a full package of design, build, test and CTC/PLC programming to provide a

complete electro/pneumatic solution to any required automated process

Other duties included field service for warranty failures, which requires fault finding and repair. One year of this period was spent in

the final testing / QA department. This position requires a full understanding of electrical and pneumatic circuits, components and

regulations relating to the systems and their sequences.

Previous Company British Rail Maintenance Ltd

April 1992 - May 1994

Position Held Maintenance Electrician

Responsibilities

Working in high volume rail maintenance depot facilitating repairs to various types of rail carriages. Undertaking scheduled repairs and

inspection to all aspects of a vehicles electrical system. The main bulk of any repairs required to vehicles are the result of detailed visual

and electrical testing. Training of apprentices within this position was paramount to their skill matrix given, at times, the varied faults

that occur .Given this, one apprentice was assigned to me at all times.

Previous Company British Rail Maintenance Ltd

September 1988 - April 1992

Position Held Apprentice Maintenance Electrician

Responsibilities

This three and a half year apprenticeship with City & Guilds qualifications led to a level three National Vocational Qualification (NVQ).

The first ten months of this time was spent in a dedicated training center learnin g basic engineering skills, i.e. fitting, milling, turning,

welding, technical drawing and various electrical techniques. All the remaining time was spent on the job training coupled with colleg e

courses. Due to the vast size of the rail depot, this training encom passed many areas of vehicle, component test and repair. Areas

worked in include electronic clean room, test equipment calibration, crash repair, site maintenance, high voltage test bay (25kv), vehicle

and component overhaul.

Contact this candidate