Customer Service Sales
Resume:
Deanna Wilson
**************@*****.***
Coatesville, PA
Objective: Energetic, motivated, goal facilitator seeking an opportunity to display the
versatility obtained throughout educational and employment experiences. Having gained
a diverse background in business administration, psychology, human relations and
computer literacy; I am guaranteed to be a resourceful addition. With dual Bachelor’s
degrees at hand, I am looking to build a lasting working relationship as a team-player in a
people-oriented organization.
Education:
Immaculata University, 2010 to present
Associates in Business Administration 2013
Bachelors in Psychology minors in Finance and Entrepreneurship 2014
Bachelors in Business 2014
Grade point average of 3.7
Tuition self-earned while continuously working a minimum of 30 hours per week.
Relevant coursework: Business and Technical Writing, Human Resources Management,
Macroeconomics, Microeconomics, Leadership Dynamics, Business Ethics, Brain and
Behavior, Abnormal Psychology and Disorders, and Theories of the Personality
Skill Sets:
• Customer Service, Employee Training, Data Entry, formation of business
proposals, proper creation of federally accepted financial statements
• Computer Skills: Microsoft applications in entirety, Citrix, Navision, Data
Safe, IFM, Intranet and Navigator
Certifications: Child Development, CPR certified, First Aid and Response certified
Professional Experience
Sara Starkweather Elementary 2013- 2014 school year
Therapeutic Support Staff
• Promoted developmental growth in intellectually delayed children
• Created support strategies to reinforce appropriate behaviors and
mannerisms
• Collaborated family and community resources to provide support to
identify problems that could adversely affect treatment goals
• Certified mandated reporter preparing government regulated
documentation
Kelsch Associates August 2009- October 2013
Behavioral Support Staff
• Administer social service support for consumers to promote growth for daily
living within society
• Teach independence by implementing Positive Approach Plans
• Service individuals medical needs through medical planning, medical data
entry, medical administration, and standardized documentation
• Ensure the integrity of documentation and medical records
Bayada Nurses March 2008-August 2009
• Implemented in home healthcare measures to ensure health and hygiene
• Stimulated independence through treatment and behavioral plans
• Provided regulated in home management plans to guarantee appropriate care
• Coordinated daily living activates to meet state mandated health requirements
• Created suitable meal plans following nutritional guidelines
Courtesy Chrysler and Jeep July 2008- November 2008
Salesperson
• Personally responsible for the generation of sales of over $750,000.00
• Scheduled appointments and following up on all sales calls
• Collected consumer payments
• Provided exceptional customer service
Freedom Village of Brandywine October 2007 – March 2008
Senior Nursing Assistant
• Scheduled and attended clinical appointments to create support plans
• Implemented Communication Bridge between patients and families
• Ensured nutritional balance of all patients fulfilling nutritional standards
• Counseled patients on financial budgeting and planning
Child Time Learning Center October 2006-June 2007
Lead Education Developer
• Promoted independence and socially responsible behavior
• Responsible for creation of curricular schedules
• Conferenced with families to help build educational growth
• Taught PA standardize student developmental requirements
Through various other positions held in efforts to obtain a variety of skills sets I was
responsible for the following:
• Underwriting of insurance policies for individuals and small businesses
• Secretarial duties to ensure the satisfaction of customers and employees
alike
• Accounting and Bookkeeping
• Quality Assurance
• Finance and accounting
• Effectively coordinated inventory control via computerized software
Contact this candidate