Customer Service Sales
Resume:
Heather J. Gamble
** ********* ********, **** *******, ON K2S 2B9
*******.******@******.***
H 613-***-**** / C 613-***-****
Career Objective
To obtain a career with a successful organization using a positive atti tude, great
a ttention to detail, and a desire to succeed in a fast-paced environment to make a
d ifference in the office administrative procedures and become an integral part of
organization.
P rofile
Possesses excellent communication skills with outstanding sales and
customer service
Enthusiastic attitude about learning and taking on new challenges
Independent work ethic and th r ives in fast paced friendly environment
Well organized and attentive to detail
Fantastic problem resolution skills
Ability to handle a variety of tasks
Well versed with IBM and Mac compatible hardware/software
Administration Skills
Provide excellent customer service to clients in person and on the phone
Perform administrative duties for executive management
Efficiently able to make accurate t ravel reservations and call center experience
Advanced computer skills including Microsoft office, SAP, Simply Accounting and
t he internet
Education
Heather J. Gamble
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Heather J. Gamble
58 Smoketree Crescent, Stit tsville, ON K2S 2B9
*******.******@******.***
H 613-***-**** / C 613-***-****
T ravel and Tourism Diploma Program ~ E verest College, Ottawa, ON
(June 2013- February 2014)
CITC approved Travel Diploma Awarded with Honours
TICO Certification
P rofessional Experience
T ravel Consultant Online Support ~ Hogg Robinson Group, Ottawa, ON
( March 2014 – August 2014)
Provide a high level of customer service to all Government of Canada
clients.
Counsel clients appropriately on fares, routing, destinations for
a ir/rail/ground t ransportation and hotel accommodation.
Establish and maintain strong client rapport and support co-workers
w hen required.
Complete all reservations, exchanges, ticketing and invoicing on all daily
f iles.
T rouble shoot and provide fi rst level multi-media support HRG online
P roducts.
Program Coordinator ~ W ildlife Habitat Canada, Ottawa, ON
(September 2010 – December 2012)
Handel all customer accounts including invoicing and collections, reporting
monthly sales analysis, and reconciliation. Build and manage sales for e-bay
and online store.
Manage profit and loss for Stamp and Print Program, and achieve monthly
sales targets.
Responsible for production, marketing, distributing products and promotional
materials.
Heather J. Gamble
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Heather J. Gamble
58 Smoketree Crescent, Stit tsville, ON K2S 2B9
*******.******@******.***
H 613-***-**** / C 613-***-****
Coordinate all t ravel arrangements, prepare expense claims for dignitaries
and staff.
Organize, coordinate, promote, and attend special events, conference, and
t rade shows.
Financial Analyst/ Accounts Payable ~ CSC Canada, Kanata, ON
(September 2007 – September 2010)
Processing of vendor invoices in the SAP AP Module, month and Year End
Accruals.
Manage and liaison for assigned vendor accounts.
Match invoices against purchase orders and obtain approvals.
Work with Supply Chain to resolve Purchase Order discrepancies
Problem resolution, answer client, vendor and employee inquiries.
Coordinate and organize events for Finance Commit tee.
Administrative/Sales Assistant ~ T D Waterhouse Private Investment Advice,
O ttawa, ON
(April 2006 – March 2007) (Contract)
Provide professional level of client service and administrative support
Respond to clients’ inquiries and on TDW products and services.
Process client applications prepared by the Investment Advisor and make
t ransfers.
Maintain and file client correspondence and research as requested.
Customer Service Representative ~ E DS – Bank of Canada, Ottawa, ON
(September 2005 – May 2006) (Contract)
Assist clients redeeming investments, maintaining bond accounts and general
i nquires.
Train colleagues for the customer service and support team.
Maintain security procedures as per Bank of Canada Standards.
Heather J. Gamble
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